Head of Account Management

SF Recruitment (Leicester); Coventry; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading recruitment agency is seeking a Head of Account Management to develop strategic client relationships and drive revenue growth. Located in North Leicester, this senior role allows hybrid work with 2 days from home. The ideal candidate will have a strong recruitment background and expertise in IR35 compliance. Responsibilities include managing a high-performing team and ensuring exceptional client outcomes through consistent processes. A competitive salary of up to £65,000 is offered.

Qualifications

• Proven experience in senior account management or client success.
• Strong background in recruitment or managed services.
• Expertise in IR35 and contractor compliance.

Responsibilities

• Own and develop strategic B2B client relationships.
• Drive revenue growth through cross-sell and account expansion.
• Lead and develop the Account Management team.
• Implement consistent account management processes.

Skills

Client relationship management

Revenue growth strategy

Team leadership

IR35 compliance expertise

Job description

Job Description

Confidential Job Opportunity - Head of Account Management

Location: North Leicester | Hybrid: 2 days from home | Salary: Up to £65,000

SF Recruitment is partnering with a leading insurance and professional services business to recruit a Head of Account Management. We are seeking an experienced client-focused professional with a recruitment agency background and strong expertise in IR35 and contractor compliance. This senior role focuses on driving revenue growth, managing key client relationships, and leading a high-performing Account Management team.

The Role :

The Head of Account Management will :

Own and develop strategic B2B client relationships, acting as the senior point of contact.

Drive revenue growth through cross-sell, up-sell, and account expansion.

Lead, coach, and develop the Account Management team, embedding best practices in client engagement and commercial delivery.

Implement consistent account management processes, including onboarding, reviews, and value reporting.

Work closely with Professional Services and Service Delivery teams to ensure compliance and exceptional client outcomes, with a focus on IR35 / off-payroll regulations.

What We're Looking For :

Proven experience in senior account management or client success leadership, ideally within recruitment, managed services, or contingent workforce sectors.

Strong expertise in IR35, contra...