Head Housekeeper - Lead Hotel Cleaning & Ops

HC Facility Management Limited; Chester; On-site; GBP 42,000 - 65,000; Full time

Job summary

HotelCare is seeking a Head Housekeeper to lead the housekeeping department across multisite operations. You will drive daily operations, ensure cleanliness and safety standards, and maintain strong client relationships while mentoring a large team.

Responsibilities include budgeting, stock control, recruitment, and ongoing staff development to meet contractual SLAs and quality targets.

Qualifications

• Strong leadership and interpersonal skills.
• Excellent organizational and time management abilities.
• Excellent communication and customer service skills.
• Proven ability to manage budgets, stock levels, and supplier relations.
• Solid knowledge of health and safety standards, COSHH, and quality systems.

Responsibilities

• Plan, organize, and direct housekeeping teams to meet service levels and client contracts.
• Ensure hygiene, cleanliness, safety standards, and COSHH compliance across departments.
• Manage linen stock, costs, and inventory; monitor budget adherence.
• Support recruitment, onboarding, and training for the housekeeping department.
• Coach and mentor staff; drive KPI achievement and client satisfaction.

Skills

Leadership

Organization

Communication

Problem-solving

Attention to detail

H&S knowledge

COSHH knowledge

Commercial awareness

Job description

HotelCare is seeking a Head Housekeeper to lead the housekeeping department across multisite operations. You will drive daily operations, ensure cleanliness and safety standards, and maintain strong client relationships while mentoring a large team.

Responsibilities include budgeting, stock control, recruitment, and ongoing staff development to meet contractual SLAs and quality targets.