Head Housekeeper

Riverstone Living - Bishops Avenue; Greater London; On-site; GBP 38,000; Full time

Job summary

A luxury lifestyle community for over 65s is seeking its first Head Housekeeper at its new residence in Greater London. This role involves managing daily housekeeping operations, providing exceptional service, and building long-term relationships with residents. Ideal candidates will have strong backgrounds in high-end service, team management, and communication. The position offers a competitive salary of £37,491 plus performance-related bonuses and benefits including enhanced pension and free meals on duty.

Benefits

Enhanced pension

Life assurance cover

Season ticket loan scheme

Free meals on duty

Annual Health Screening

Discounts from retailers via SaveWith us

Qualifications

• Interest in building relationships and understanding resident needs.
• Experience in high-end service from hospitality or luxury sectors.
• Ability to motivate and develop team performance.

Responsibilities

• Manage and supervise daily housekeeping operations.
• Ensure compliance with all legal and health standards.
• Monitor stock levels and respond to urgent cleaning needs.
• Build positive relationships with residents and staff.

Skills

High-end service

Team management

Customer service

Empathy

Communication

Job description

Be a part of something new and exciting; find your place at Riverstone.

£37,491 a year starting salary, plus performance-related bonus.

Be our first Head Housekeeper at our new Riverstone residence at Bishops Avenue , near to Hampstead Heath.

Let’s start with what is a Riverstone Residence? Think of a blend of outstanding apartments, with the services of a private members club and a luxury hotel. Riverstone offers a community for over 65’s that assists with maintaining an active, independent and rewarding lifestyle whilst offering the reassurance of service, security and well-being support.

We offer more than just a competitive package; we provide the opportunity to play a meaningful role in shaping our vibrant community from the ground up. If you are passionate about people and making a tangible difference in the lives of others, this is your chance to join a team that values service excellence, innovation and teamwork.

The housekeeping team will maintain and clean all communal areas including restaurant, corridors, lobbies, stairways, lifts, and lounges as well as the spa area, information suite and show apartments. The team are also there to provide in apartment housekeeping services on a chargeable basis for any residents who want us to provide these.

Key responsibilities of the Head Housekeeper role

• Manage the day-to-day housekeeping operation, ensuring the highest level of housekeeping and service is maintained.
• Set, monitor and control standards in all areas and ensuring all legal requirements are met, i.e. H&S at work, COSHH, etc.
• Supervise and motivate the team, while ensuring that staffing levels are correct at all times.
• Coach, support, and deliver effective feedback and training to the team, driving engagement and consistently high performance.
• Monitor stock levels of cleaning materials and maintain organised stores, escalating when stock is needed.
• Respond to immediate cleaning needs and emergency situations with pace and professionalism.
• Proactively engage with residents, visitors, and suppliers to promote the Riverstone culture and ensure feedback and issues are addressed promptly.
• Identify and recommend areas for improvement in operational efficiency and resident experience, supporting continuous improvement initiatives.

This role will be great for you if…

• You have a genuine and deep-rooted interest in others and enjoy building long-term relationships. You are a great listener, show real empathy and have that ‘real feel’ for how to anticipate the needs of others.
• You want to take your experience and passion for high end service (possibly, but not necessarily gained in luxury hotels or residential) and step out of the conventional sectors to be part of creating a new lifestyle choice for the over-65s in central London.
• You’re looking for a varied role delivering a great experience, that has the best of sectors like hospitality but without the demands and insecurity that can go with traditional roles.
• You have experience successfully developing the potential and managing the performance of others.
• You communicate well and build positive relationships with colleagues, residents, and partners.

A rewarding role

Starting salary of up to £37,491 based on experience, plus performance-related bonus.

Some of the benefits you will have access to include :

• Enhanced pension
• Life assurance cover
• Season ticket loan scheme
• Free meals on duty
• Annual Health Screening
• SaveWith us – access a range of discounts and cashback from hundreds of retailers on everyday (and special day) items.

About Riverstone

Riverstone’s ambition is to create exceptional London living for people over 65.

Riverstone is addressing the needs of a new generation of older Londoners with a best -in-class product that will extend and enhance the independent lifestyles they enjoy. It will allow them to stay in the neighbourhoods they love and enable them to live the life they want to live. With high specification apartments in central locations, Riverstone's residents will benefit from first -class facilities, a like-minded community, hotel-like hospitality and - when needed - highly personalised, discreet care.

Our two exceptionally designed developments in Fulham and Kensington were the first of many as we grow. Both opened in 2022. Our next location Riverstone Bishops Avenue is due to open in 2026.

Riverstone is backed by Goldman Sachs, which is supporting the business’ ambition to build a portfolio of residences in prime central London locations.

If you are our future Head Housekeeper, please apply!