Hardware Engineer

Xcede; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

Xcede is seeking an experienced Onsite Hardware Engineer for a 12-month fixed term contract in Southampton. The role requires hands-on diagnostics, repair and maintenance of enterprise hardware across legacy and modern platforms in a highly critical environment.

You will work onsite from the workshop and in multiple machine rooms, maintaining performance and availability of essential IT infrastructure while supporting colleagues and customer stakeholders. SC clearance is required.

Qualifications

• Hands-on hardware diagnostics and repair in enterprise environments.
• Strong fault-finding, diagnostic and troubleshooting skills.
• Experience in high-availability or mission-critical environments.
• Knowledge of IBM mainframes and associated storage systems.
• On-site, customer-facing role with clear communication.
• Active SC Clearance is required.

Responsibilities

• Provide onsite L2/L3 hardware support across enterprise infrastructure.
• Diagnose, repair and maintain IBM mainframes, storage, and servers.
• Support legacy and modern equipment including PCs and printers.
• Apply electro-mechanical repair techniques and soldering where needed.
• Investigate and resolve complex hardware faults in a critical environment.
• Carry out preventative maintenance and improve system reliability.
• Document processes and participate in technical meetings with stakeholders.

Skills

Hardware repair

Fault finding

High-availability environments

On-site support

Diagnostics & repair

Tools

IBM Mainframes: 9672/2003/2066/2096

IBM Tape Systems: 3490/VTS/3590

EMC/STK DASD storage

IBM pSeries servers

HP ProLiant servers

Dell/Sun servers

Lenovo ThinkStation / IBM PS/2 devices

Job description

Onsite Hardware Engineer12-month Fixed Term Contract£35,000 - £40,000 per anumOnsite Mon-FriSouthamptonActive SC Clearance required

We are recruiting an experienced Hardware Engineer (L2/3) to support critical infrastructure systems at a major customer site in Southampton. This is a hands‑on engineering role focused on hardware diagnostics, maintenance and repair across a diverse range of enterprise and legacy platforms within a highly critical operational environment.Working from the onsite workshop and across multiple machine rooms, you'll play a key role in maintaining the performance, reliability and availability of essential IT infrastructure — supporting systems that the customer's operations depend on.

What You'll Be Doing

Key Responsibilities

• Provide onsite L2/L3 hardware support across enterprise infrastructure and bespoke systems.
• Diagnose, repair and maintain IBM mainframes, tape systems, storage arrays and server platforms.
• Support legacy and modern equipment, including PCs, printers and custom‑built systems.
• Apply electro‑mechanical repair techniques and soldering skills to specialist equipment.
• Investigate and resolve complex hardware faults within a critical operational environment.
• Carry out preventative maintenance and contribute to improving system reliability.
• Build strong relationships with customer stakeholders and participate in technical meetings.
• Follow established processes while identifying opportunities for improvement.
• Maintain technical documentation and contribute to knowledge sharing.
• Work independently while collaborating with wider engineering and support teams.

Essential Experience

• Demonstrable hardware repair and maintenance experience within an enterprise environment.
• Strong fault‑finding, diagnostic and troubleshooting skills.
• Experience supporting critical, operationally sensitive or high‑availability environments.
• Knowledge of at least one of the following:
  • IBM Mainframes: 9672, 2003, 2066 or 2096
  • IBM Tape Systems: 3490, VTS or 3590
  • EMC DASD storage
  • STK DASD storage
• Strong communication and customer‑facing skills.
• The ability to work independently and take ownership of technical issues.

Desirable Experience

• IBM pSeries servers.
• HP ProLiant servers.
• Dell or Sun server platforms.
• PC hardware repair and custom system builds.
• Dot matrix and laser printer support.
• Electro‑mechanical repair.
• Soldering or component‑level repair.
• AIX, HP‑UX or related infrastructure knowledge.

Technology and Equipment

• IBM Mainframes: 9672, 2003, 2066 and 2096
• IBM Tape Systems: 3490, VTS and 3590
• EMC and STK DASD storage
• IBM pSeries servers
• HP ProLiant servers
• Dell and Sun servers
• Lenovo ThinkStation and IBM PS/2 devices
• Dell, HP, Compaq and Sun PCs
• Custom‑built systems
• Dot matrix and laser printers

TPBN1_UKTJ