Hardware Engineer

Xcede; Southampton; On-site; GBP 35,000 - 40,000; Full time

Job summary

Xcede is seeking an experienced Onsite Hardware Engineer to support critical infrastructure at a major Southampton site.

The role requires hands-on hardware diagnostics and repair across legacy and modern platforms, with a focus on reliability and uptime in a highly demanding environment. You will work onsite Mon-Fri and must hold Active SC Clearance.

Qualifications

• Experience repairing and maintaining hardware in enterprise environments.
• Strong fault-finding, diagnostic and troubleshooting skills.
• Experience supporting critical, high-availability environments.
• Ability to work onsite Mon-Fri in Southampton with SC clearance.

Responsibilities

• Provide onsite L2/L3 hardware support across enterprise infrastructure and bespoke systems.
• Diagnose, repair and maintain IBM mainframes, tape systems, storage arrays and server platforms.
• Support Legacy and modern equipment, including PCs, printers and custom-built systems.
• Apply electro-mechanical repair techniques and soldering where needed.
• Investigate and resolve complex hardware faults in a critical environment.
• Carry out preventative maintenance and improve system reliability.
• Build relationships with customer stakeholders and contribute to technical meetings.
• Maintain technical documentation and share knowledge.

Skills

Onsite hardware support

Fault-finding

Customer-facing

Independent working

Active SC Clearance

Tools

IBM Mainframes

IBM Tape Systems

EMC/STK DASD storage

PC hardware repair

Job description

Onsite Hardware Engineer

12-month Fixed Term Contract

£35,000 - £40,000 per annum

Onsite Mon-Fri

Southampton

Active SC Clearance required

We are recruiting an experienced Hardware Engineer (L2/3) to support critical infrastructure systems at a major customer site in Southampton. This is a hands-on engineering role focused on hardware diagnostics, maintenance and repair across a diverse range of enterprise and Legacy platforms within a highly critical operational environment. Working from the onsite workshop and across multiple machine rooms, you'll play a key role in maintaining the performance, reliability and availability of essential IT infrastructure - supporting systems that the customer's operations depend on.

What You’ll Be Doing

Key Responsibilities

• Provide onsite L2/L3 hardware support across enterprise infrastructure and bespoke systems.
• Diagnose, repair and maintain IBM mainframes, tape systems, storage arrays and server platforms.
• Support Legacy and modern equipment, including PCs, printers and custom-built systems.
• Apply electro-mechanical repair techniques and soldering skills to specialist equipment.
• Investigate and resolve complex hardware faults within a critical operational environment.
• Carry out preventative maintenance and contribute to improving system reliability.
• Build strong relationships with customer stakeholders and participate in technical meetings.
• Follow established processes while identifying opportunities for improvement.
• Maintain technical documentation and contribute to knowledge sharing.
• Work independently while collaborating with wider engineering and support teams.

Essential Experience

• Demonstrable hardware repair and maintenance experience within an enterprise environment.
• Strong fault-finding, diagnostic and troubleshooting skills.
• Experience supporting critical, operationally sensitive or high-availability environments.
• Knowledge of at least one of the following:
• IBM Mainframes: 9672, 2003, 2066 or 2096
• IBM Tape Systems: 3490, VTS or 3590
• EMC DASD storage
• STK DASD storage
• Strong communication and customer-facing skills.
• The ability to work independently and take ownership of technical issues.

Desirable Experience

• IBM pSeries Servers.
• HP ProLiant Servers.
• Dell or Sun server platforms.
• PC hardware repair and custom system builds.
• Dot Matrix and Laser printer support.
• Electro-mechanical repair.
• Soldering or component-level repair.
• AIX, HPUX or related infrastructure knowledge.

Technology and Equipment:

• IBM Mainframes: 9672, 2003, 2066 and 2096
• IBM Tape Systems: 3490, VTS and 3590
• EMC and STK DASD storage
• IBM pSeries Servers
• HP ProLiant Servers
• Dell and Sun Servers
• Lenovo ThinkStation and IBM PS/2 devices
• Dell, HP, Compaq and Sun PCs
• Custom-built systems
• Dot Matrix and Laser printers

This opportunity would suit a practical, customer-focused engineer who enjoys diagnosing complex hardware faults and working across both Legacy and modern technologies in a highly critical environment.