Field Service Technician - Sheffield, Wakefield & Hudersfield

Apogee Corporation

Barnsley

On-site

GBP 26,000 - 32,000

Full time

28 hours ago

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Benefits offered by this job

Flexible working options

33 days holiday including bank holiday

Pension scheme

Life assurance 4 x salary

Staff rewards scheme

Employee assistance programme

Cycle2work scheme

Eye care vouchers

Job summary

Apogee Corporation is seeking an IT Field Technician to join our Managed Desktop Services team in Barnsley. You will diagnose, repair and maintain laptops, desktops and related hardware, split between on-site visits and remote support to keep customer systems running smoothly.

The role emphasizes hands-on technical ability, clear communication, and first-time fix quality, with DBS and SC clearance requirements and a supportive benefits package.

Qualifications

Proven experience in laptop or PC hardware repair.
Strong understanding of hardware, software, and Windows operating systems.
Experience using diagnostic tools and fault-finding techniques.
Confident troubleshooting skills across hardware and basic networking issues.
Strong communication and customer service skills.
Ability to work independently and manage workload.
Full, clean driving licence.

Responsibilities

Diagnose and resolve hardware and software faults across laptops, desktops, and peripheral devices.
Install, configure and maintain operating systems including Windows.
Support users onsite and remotely with clear and practical guidance.
Carry out repairs, component replacements and system upgrades.
Troubleshoot printers, connectivity issues and RPOS hardware.
Complete accurate job records, service notes and repair documentation.
Follow data protection, backup and security procedures.
Escalate more complex issues when required.
Maintain high standards of customer service and communication.

Skills

Laptop/PC hardware repair

Windows operating system

Diagnostic tools

Networking basics

Customer service

Self-motivation

Driving licence

Job description

About UsWith over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!JOB DETAILSWe are looking for an IT Field Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair, and maintenance of laptops, desktops, RPOS systems, and related hardware. This is a hands‑on technical role where you will split your time between onsite visits and remote support, working to resolve issues quickly and keep customer systems running smoothly. You will be part of a service‑led environment where quality, communication, and first‑time fix really matter. What you will be doing

Diagnosing and resolving hardware and software faults across laptops, desktops, and peripheral devices
Installing, configuring, and maintaining operating systems including Windows and other common platforms
Supporting users onsite and remotely, providing clear and practical guidance
Carrying out repairs, component replacements, and system upgrades
Troubleshooting printers, connectivity issues, and RPOS hardware
Completing accurate job records, service notes, and repair documentation
Following data protection, backup, and security procedures
Escalating more complex issues when required
Maintaining high standards of customer service and communication
Keeping up to date with hardware tools, technologies, and repair methods

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.
Skills And Experience Required

Proven experience in laptop or PC hardware repair
Strong understanding of hardware, software, and operating systems (Windows experience essential, macOS or Linux beneficial)
Experience using diagnostic tools and fault‑finding techniques
Confident troubleshooting skills across hardware and basic networking issues
Strong communication and customer service skills
Ability to work independently and manage your own workload
Full, clean driving licence

We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward‑thinking business.
Enhanced DbsThis role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex‑offenders.
Sc ClearanceFor this role, you will be required to obtain SC Clearance - which includes a basic criminal record check.
Benefits