Onsite Hardware Engineer (L2/3)

CDW; Southampton; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Company Car Allowance

Job summary

CDW is seeking an Onsite Hardware Engineer (L2/3) to support critical infrastructure at a major customer site in Southampton. This hands-on role focuses on hardware diagnostics, maintenance and repair across IBM mainframes, tape systems, storage arrays and server platforms.

Based onsite in Southampton, you will work within a dedicated CDW workshop and across machine rooms. The 12-month fixed-term contract includes a £4,800 per year company car allowance and opportunities to grow within a

Qualifications

• Hardware repair and maintenance experience within enterprise environments.
• Strong fault‑finding and troubleshooting skills.
• Excellent communication and customer‑facing skills.

Responsibilities

• Providing onsite hardware support for enterprise infrastructure and bespoke systems.
• Diagnosing, repairing and maintaining IBM Mainframes, tape systems, storage arrays and server platforms.
• Supporting legacy and modern hardware including PCs, printers and custom-built systems.
• Applying electro‑mechanical repair techniques and soldering skills to specialist equipment.
• Troubleshooting and resolving hardware faults within critical operational environments.
• Building strong relationships with customer stakeholders and attending technical meetings.
• Following and improving documented processes and contributing to technical knowledge sharing.
• Working independently while collaborating with wider engineering and support teams.

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Position Title

Onsite Hardware Engineer (L2/3)

Location

Southampton (SO31 7AY)

Shift Pattern

Onsite Monday to Friday (No remote/No hybrid)

Salary

£40,000 + Benefits

Contract Type

12 Month Fixed-Term Contract

Company Car Allowance

£4,800 per year

UK Security Clearance (SC)

Due to the nature of the customer environment, successful candidates must be eligible to obtain and maintain SC (Security Check) clearance. CDW will sponsor the clearance process for suitable candidates. Employment is subject to successfully obtaining the required security clearances.

CDW is recruiting for an experienced Onsite Hardware Engineer (L2/3) to support critical infrastructure systems at a major customer site in Southampton. This is hands‑on engineering role focused primarily on hardware diagnostics, maintenance, and repair across a diverse range of enterprise and legacy platforms supporting a highly critical operational environment.

Working within the onsite CDW workshop and across multiple machine rooms, you will play a key role in maintaining the performance, reliability and availability of essential IT infrastructure.

What You’ll Be Doing

• Providing onsite hardware support for enterprise infrastructure and bespoke systems.
• Diagnosing, repairing and maintaining IBM Mainframes, tape systems, storage arrays and server platforms.
• Supporting legacy and modern hardware including PCs, printers and custom-built systems.
• Applying electro‑mechanical repair techniques and soldering skills to specialist equipment.
• Troubleshooting and resolving hardware faults within critical operational environments.
• Building strong relationships with customer stakeholders and attending technical meetings.
• Following and improving documented processes and contributing to technical knowledge sharing.
• Working independently while collaborating with wider engineering and support teams.

Essential Experience

What We’re Looking For

• Hardware repair and maintenance experience within enterprise environments.

Knowledge Of One Or More Of The Following

• IBM Mainframes (9672, 2003, 2066, 2096)
• IBM Tape Systems (3490, VTS, 3590)
• EMC DASD Storage
• STK DASD Storage

• Strong fault‑finding and troubleshooting skills.
• Experience working within critical or high‑availability environments.
• Excellent communication and customer‑facing skills.

Desirable Experience

• IBM PSeries Servers
• HP ProLiant Servers
• Dell and Sun Server platforms
• PC hardware repair and custom builds
• Dot Matrix and Laser Printer support
• Electro‑mechanical repair experience
• Soldering and component‑level repair skills
• AIX, HP-UX or related infrastructure knowledge.

Technologies & Equipment Supported

Enterprise Infrastructure

• IBM Mainframes: 9672, 2003, 2066, 2096
• IBM Tape Systems: 3490, VTS, 3590
• EMC DASD Storage
• STK DASD Storage
• IBM PSeries Servers
• HP ProLiant Servers
• Dell and Sun Servers

Client Devices

• Lenovo ThinkStation
• IBM PS2
• Dell, HP, Compaq and Sun PCs
• Custom‑built systems
• Dot Matrix and Laser Printers

CDW is committed to being an AI‑fluent organization. We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.