Hard Services Manager

Mitie; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management provider in Greater London is seeking a qualified individual to oversee the hard FM service delivery. The role requires monitoring the quality of supply chain services and ensuring safety within the workplace. A successful candidate will possess relevant experience and qualifications, including project management knowledge and technical competencies in electrical engineering. The company offers various employee benefits including financial wellness assistance, lifestyle benefits, and opportunities for training and development.

Benefits

Virtual GP services

Financial wellbeing assistance

Discounts from retailers and gyms

Cycle-to-work scheme

Enhanced pension contributions

Qualifications

• 5-10 years of experience in a related role.
• Knowledge of CDM regulations and IOSH managing safely.
• Experience with Legionella Control (L8).

Responsibilities

• Oversee hard FM service delivery and monitor supply chain services.
• Ensure engineers are qualified and maintain safe working environments.
• Provide out of hours engineering cover and participate in management meetings.
• Act as the first point of contact for staff absence and performance matters.
• Audit processes to ensure consistency and safety in service delivery.

Skills

Project Management

Environmental Awareness

Quality & Safety Awareness

Operational Health & Safety Delivery

Technical competencies (Electrical Engineering)

Education

Site specific specialist training

Job description

Job Overview

• To be responsible for the hard FM service delivery. Responsible for the appropriate monitoring of the services provided by the supply chain and ensuring they are of required quality in line with the service Level agreements, contractual specifications and agreements with key performance indicators.
• Ensure that the asset base is accurate within responsible area and maintained in suitable format for required MAXIMO system. Develop the engineers to ensure they have the correct skill set to tackle the first line reactive jobs and planned preventative tasks required within the responsible area. Ensure that all engineers are appropriately qualified, are aware of the risks and controls required for their tasks and take all practicable course of action to ensure a safe working environment.
• Provide out of hours engineering cover across area in conjunction with other contract managers and the service delivery centre. Engage in the formal and informal communications structure of the company participating in management meetings and delivering effective team briefs and consultation.
• Act as the first level in staff disciplinary matters (initial interview), ensuring adequate notes are maintained of all performance conversations. Act as the first point of contact for staff absence, ensuring the correct procedures are followed and return to work interviews are completed. Ensure that the planned preventative maintenance schedules of works is maintained to an optimum schedule. Provide the Operations / DeputyFacilitiesManager and / or customer with the current status of their estate as required. Escalate aspects of operation that may require support from areas outside of direct control.
• Ensure log books and other on‑site documentation is up to date. Assist with the compilation of quotes and estimates for remedial and small. Understand cost base of operation and support company improvement in the cost base and supply chain. Understand performance as reported by KPIs and be able to explain key influencing factors and lead the improvement of these.
• Audit of processes to ensure consistency and application of best practice for safe, effective delivery of services. Capture best practice and develop the Hard FM platform to represent the way that we do business.
• Assist with staff recruitment and induction training to ensure that values are upheld and service levels maintained.

Relationships

External

1. Site based staff and FM team (customers). To be the focal point for routine operational delivery of the hard FM service.
2. Contractors. To manage the service delivery into the contract.

Internal

1. Other M&E managers. Working as part of the team to manage the supply base and ensure consistent operational delivery.

Qualifications

A site specific specialist training as identified by the contract.

Experience

• 5-10 years of experience in a related role.
• Project Management knowledge.
• Environmental, Quality & Safety awareness.
• Operational health & safety delivery.
• Technical competencies: Edition 18, Electrical Engineering, CDM regulations, IOSH managing safely, Legionella Control (L8).

Benefits

Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.

We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.

Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Aanchal Sharma at .