Hands-On Retail Store Manager – Lead & Grow Pet Store

Jollyes Pets; Omagh; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Private healthcare

Annual bonus

Pension scheme

Discounts on pet products

Life insurance

Cycle to work

Training & development

Job summary

Jollyes Pets in Omagh is seeking a hands-on Store Manager to lead daily operations, coach a frontline team, and drive exceptional customer service. You’ll be on the shop floor, manage deliveries, and set high standards through action and examples.

The role offers a competitive package with bonus potential and extensive employee benefits. You’ll report to the Regional Manager and play a key part in delivering the store’s targets and customer satisfaction.

Qualifications

• Previous retail store management experience is required.
• Genuine passion for pets and people.
• Commercially confident on the shop floor and in coaching.
• Own transport with a UK driving licence; able to cover regional stores if needed.

Responsibilities

• Lead by example to build a strong store culture and high team morale.
• Full responsibility for running the store, KPIs, customer service, and financial performance.
• Coach and develop team, recruit, and manage performance.
• Deliver exceptional customer service and shopping experience; train staff on products and services.
• Be hands-on on the shop floor, including handling deliveries and stock management.

Skills

Store leadership

Retail management

Coaching teams

Customer service

P&L awareness

Deliveries handling

Job description

Jollyes Pets in Omagh is seeking a hands-on Store Manager to lead daily operations, coach a frontline team, and drive exceptional customer service. You’ll be on the shop floor, manage deliveries, and set high standards through action and examples.

The role offers a competitive package with bonus potential and extensive employee benefits. You’ll report to the Regional Manager and play a key part in delivering the store’s targets and customer satisfaction.