Manufacturing IT Support Technician – Onsite

Green Folk; Frimley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Profit Share Scheme – 3% of salary

Enhanced Pension Scheme – 5% employer

28–30 days holiday (including bank)

Onsite parking

Private healthcare schemes

Retail discounts

Gym discounts

Cycle to work

Eye care policy

Volunteer days

Work wear provided

Job summary

Green Folk is seeking a Desktop Support Technician to provide in-house IT support for colleagues at our Camberley facility. You will manage desktop, laptop, mobile and peripheral devices, ensuring smooth daily operations across office, warehouse and production environments.

Responsibilities include resolving hardware/software issues, supporting ERP/MRP systems, and delivering excellent customer service with timely updates to users. This is a full-time, on-site role with standard hours.

Qualifications

• Provide first and second‑line IT support to internal staff.
• Maintain desktop, laptop, mobile and peripheral devices to minimise downtime.
• Support ERP/MRP and manufacturing software systems for production teams.

Responsibilities

• Provide first and second-line technical support to internal users across office, warehouse and production departments.
• Diagnose and resolve hardware, software, operating system and network-related issues.
• Respond to service desk tickets and ensure incidents are resolved within agreed service levels.
• Escalate complex issues to senior IT personnel or third-party vendors where appropriate.
• Deliver excellent customer service whilst maintaining regular communication with end users.

Skills

First and second-line IT support

Tools

ERP systems

MRP systems

Job description

Green Folk is seeking a Desktop Support Technician to provide in-house IT support for colleagues at our Camberley facility. You will manage desktop, laptop, mobile and peripheral devices, ensuring smooth daily operations across office, warehouse and production environments.

Responsibilities include resolving hardware/software issues, supporting ERP/MRP systems, and delivering excellent customer service with timely updates to users. This is a full-time, on-site role with standard hours.