Hands-On IT Support Apprentice — Learn & Resolve

Consultancy & Training Limited; Evesham; On-site; GBP 15,000 - 18,000; Full time

Job summary

Xact Consultancy and Training is offering an IT Apprenticeship in Evesham. You will gain hands-on experience in day-to-day IT support, working with the IT team and external partners to support staff and delegates.

Key duties include resolving faults within SLA, keeping service desk records, and assisting in monitoring internal IT systems. The role focuses on practical on-the-job learning with broad exposure to tech operations.

Qualifications

• GCSE Maths at grade 4–9 is required.

Responsibilities

• Assist in the resolution of technical faults and changes within the agreed service level agreements set out.
• Keep accurate records in the service management system, ensuring customers receive feedback on fault/change progress.
• Assist in the support, monitoring and development of internal IT systems.
• Maintain the accuracy of asset management software, cataloguing new, updated and retired devices.
• Provide excellent customer service and be fully responsive to customer and employer needs.
• Collaborate with third-party partners/providers for change implementation or fault analysis and resolution.

Skills

Customer care

Analytical skills

Initiative

Education

GCSE Maths (grade 4-9)

Job description

Xact Consultancy and Training is offering an IT Apprenticeship in Evesham. You will gain hands-on experience in day-to-day IT support, working with the IT team and external partners to support staff and delegates.

Key duties include resolving faults within SLA, keeping service desk records, and assisting in monitoring internal IT systems. The role focuses on practical on-the-job learning with broad exposure to tech operations.