IT Support Technician Apprentice

Consultancy & Training Limited; Evesham; On-site; GBP 15,000 - 18,000; Full time

Job summary

Xact Consultancy and Training is offering an IT Apprenticeship in Evesham. You will gain hands-on experience in day-to-day IT support, working with the IT team and external partners to support staff and delegates.

Key duties include resolving faults within SLA, keeping service desk records, and assisting in monitoring internal IT systems. The role focuses on practical on-the-job learning with broad exposure to tech operations.

Qualifications

• GCSE Maths at grade 4–9 is required.

Responsibilities

• Assist in the resolution of technical faults and changes within the agreed service level agreements set out.
• Keep accurate records in the service management system, ensuring customers receive feedback on fault/change progress.
• Assist in the support, monitoring and development of internal IT systems.
• Maintain the accuracy of asset management software, cataloguing new, updated and retired devices.
• Provide excellent customer service and be fully responsive to customer and employer needs.
• Collaborate with third-party partners/providers for change implementation or fault analysis and resolution.

Skills

Customer care

Analytical skills

Initiative

Education

GCSE Maths (grade 4-9)

Job description

The IT Apprentice will assist in the day-to-day technical IT Support for the Xact companies. You will work alongside other members of the IT Team and where necessary third-party partners/parties to support the delivery of IT to staff and delegates.

Work Duties

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

• Assist in the resolution of technical faults and changes within the agreed service level agreements set out.
• Keep accurate records in the service management system, making sure that customers always receive feedback on the progress of faults and changes.
• Assist in the support, monitoring and development of internal IT Systems.
• Maintain the accuracy of asset management software, cataloguing new, updated and retired devices.
• Provide excellent customer service and be fully responsive to the needs of the customers and employers.
• Work alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution.

Skills & Qualifications

Essential Qualifications

• GCSE Maths (grade 4-9)

Skills

• Customer care skills
• Analytical skills
• Initiative

Additional Information

Working Hours:Full Time (35hours a week)

Salary:£16,380 a year

Location:Evesham, UK

Start Date:Tuesday 7th April 2026

Xact Consultancy and Training is a leading provider of nationally recognisedfire safety/ fire engineeringqualifications, fire safety apprenticeshipsandspecialist fire trainingacross the UK. Our expertly designed training programmes are tailored to enhance skills, build competency and equip delegates with the knowledge they need to make effective, informed decisions in real-world fire safety situations.

Whether you're pursuing acareerin fire safety or looking toupskill your team, our training ensures you receive industry-recognised qualifications supported by experienced tutors offering expert tuition. At Xact, we are committed to delivering high-quality, competency-based fire safety training that maximises success and confidence.