HaloITSM Implementation Lead — Training & Adoption

Opus Recruitment Solutions Ltd; Reading; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Opus Recruitment Solutions Ltd seeks an experienced Senior HaloITSM Consultant/Engineer to join a team delivering HaloITSM implementations across multiple clients. The role is hands‑on, focusing on design, configuration, implementation and adoption of HaloITSM solutions with close collaboration to customers and internal teams.

You will provide technical expertise throughout the project lifecycle, from requirements gathering and solution design through to training and successful deployment, demos

Qualifications

• 4 years' hands‑on HaloITSM experience.
• 2 years' experience delivering HaloITSM implementations.
• Experience delivering HaloITSM onboarding, migration and service transition projects.
• Strong experience gathering requirements and defining project scope.
• Strong understanding of ITSM principles and service management best practice.
• Previous experience as a Senior HaloITSM Engineer, Consultant or similar.
• Willingness to train and mentor team members.
• HaloITSM certifications and relevant qualifications are desirable.

Responsibilities

• Deliver end‑to‑end HaloITSM implementation projects.
• Lead HaloITSM onboarding, migration and service transition projects.
• Gather requirements and define project scope.
• Design, configure and build HaloITSM workspaces, workflows and service management processes.
• Deliver customer demos, workshops and training sessions.
• Provide coaching and support to both client and internal teams.
• Drive platform adoption and continuous service improvement initiatives.
• Act as a trusted advisor on HaloITSM best practices.

Skills

HaloITSM

ITSM principles

Stakeholder management

Training delivery

Tools

HaloITSM platform

Job description

Opus Recruitment Solutions Ltd seeks an experienced Senior HaloITSM Consultant/Engineer to join a team delivering HaloITSM implementations across multiple clients. The role is hands‑on, focusing on design, configuration, implementation and adoption of HaloITSM solutions with close collaboration to customers and internal teams.

You will provide technical expertise throughout the project lifecycle, from requirements gathering and solution design through to training and successful deployment, demos