Senior HaloITSM Engineer | ServiceNow| Contract | Outside IR35

Opus Recruitment Solutions Limited; Reading; Hybride; GBP 60 000 - 90 000; Plein temps

Résumé du poste

Opus Recruitment Solutions Limited seeks a Senior HaloITSM Consultant/Engineer to deliver HaloITSM implementations for varied clients. You will design, configure and adopt HaloITSM workspaces and workflows, supporting customers and internal teams throughout delivery.

The role involves leading onboarding, migrations and service transitions, plus conducting workshops, demos and training to drive platform adoption.

Qualifications

• 4 years' hands-on HaloITSM experience.
• 2 years' experience delivering HaloITSM implementations.
• Experience onboarding, migration and service transition projects.
• Strong requirements gathering and project-scoping skills.
• HaloITSM certifications desirable.

Responsabilités

• Deliver end-to-end HaloITSM implementation projects.
• Lead HaloITSM onboarding, migration and service transition projects.
• Gather requirements and define project scope.
• Design, configure and build HaloITSM workspaces, workflows and service management processes.
• Deliver customer demos, workshops and training sessions.
• Provide coaching and support to client and internal teams.
• Drive platform adoption and continuous service improvement.

Connaissances

HaloITSM

ITSM

ServiceNow

Requirements gathering

Stakeholder management

Workflows

Training & demos

Description du poste

Overview

We are seeking an experienced Senior HaloITSM Consultant / Engineer to join a team delivering HaloITSM implementations across a range of clients.

This is a hands‑on role focused on the design, configuration, implementation and adoption of HaloITSM solutions. You will work closely with customers and internal teams, providing technical expertise throughout the project lifecycle, from requirements gathering and solution design through to training and successful deployment.

Responsibilities

• Deliver end‑to‑end HaloITSM implementation projects.
• Lead HaloITSM onboarding, migration and service transition projects.
• Gather requirements and define project scope.
• Design, configure and build HaloITSM workspaces, workflows and service management processes.
• Deliver customer demos, workshops and training sessions.
• Provide coaching and support to both client and internal teams.
• Drive platform adoption and continuous service improvement initiatives.
• Act as a trusted advisor on HaloITSM best practices.

Essential Experience

• 4 years' hands‑on HaloITSM experience.
• 2 years' experience delivering HaloITSM implementations.
• Experience delivering HaloITSM onboarding, migration and service transition projects.
• Strong experience gathering requirements and defining project scope.
• Strong understanding of ITSM principles and service management best practice.
• Previous experience as a Senior HaloITSM Engineer, Consultant or similar.
• Willingness to train and mentor team members.
• HaloITSM certifications and relevant qualifications are desirable.

Key Skills

HaloITSM | Halo Implementations | ServiceNow | ITSM | Service Management | Workshops | Training | Demos | Requirements Gathering | Service Transition | Migrations | Workspace Configuration | Workflow Design | Stakeholder Management

Logistics

Outside IR35

Hybrid: 1 day per week onsite, Reading

Start Date: ASAP