Hybrid HaloITSM Implementation Lead

Opus Recruitment Solutions Limited; Reading; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Opus Recruitment Solutions Limited seeks a Senior HaloITSM Consultant/Engineer to deliver HaloITSM implementations for varied clients. You will design, configure and adopt HaloITSM workspaces and workflows, supporting customers and internal teams throughout delivery.

The role involves leading onboarding, migrations and service transitions, plus conducting workshops, demos and training to drive platform adoption.

Qualifications

• 4 years' hands-on HaloITSM experience.
• 2 years' experience delivering HaloITSM implementations.
• Experience onboarding, migration and service transition projects.
• Strong requirements gathering and project-scoping skills.
• HaloITSM certifications desirable.

Responsibilities

• Deliver end-to-end HaloITSM implementation projects.
• Lead HaloITSM onboarding, migration and service transition projects.
• Gather requirements and define project scope.
• Design, configure and build HaloITSM workspaces, workflows and service management processes.
• Deliver customer demos, workshops and training sessions.
• Provide coaching and support to client and internal teams.
• Drive platform adoption and continuous service improvement.

Skills

HaloITSM

ITSM

ServiceNow

Requirements gathering

Stakeholder management

Workflows

Training & demos

Job description

Opus Recruitment Solutions Limited seeks a Senior HaloITSM Consultant/Engineer to deliver HaloITSM implementations for varied clients. You will design, configure and adopt HaloITSM workspaces and workflows, supporting customers and internal teams throughout delivery.

The role involves leading onboarding, migrations and service transitions, plus conducting workshops, demos and training to drive platform adoption.