Halo ITSM Consultant

Project Freelance; Reading; Híbrido; GBP 70 000 - 85 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits

Pension

Holiday

Resumo da oferta

Halo ITSM Consultant role in Reading (Hybrid) is an expert-facing position to lead client implementations, configure HaloITSM, and guide the adoption of ITSM best practices across enterprise clients. You will translate business requirements into scalable HaloITSM solutions and collaborate with project teams to ensure successful delivery and long-term value.

The ideal candidate brings hands-on HaloITSM experience, a solid ITIL understanding, and strong stakeholder engagement skills.

Qualificações

• Proven HaloITSM implementation, configuration or consultancy experience.
• Strong understanding of ITSM processes and ITIL principles.
• Experience with workflows, SLAs, service catalogues and automation.
• Excellent stakeholder engagement and communication skills.
• HaloITSM and/or ITIL certifications desirable.

Responsabilidades

• Lead client discovery workshops and requirements gathering.
• Configure and implement HaloITSM solutions.
• Deliver testing, deployment, training and knowledge transfer.
• Support integrations, data migration and reporting requirements.
• Identify opportunities for service improvements and platform optimisation.

Conhecimentos

HaloITSM experience

ITIL principles

Stakeholder engagement

Configuration & implementation

Workflows & SLAs

Automation

Communication skills

Descrição da oferta de emprego

Halo ITSM Consultant Reading (Hybrid) £70,000 - £85,000 + Benefits + Pension + Holiday

Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers?

This is an excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement.

In this customer-facing role, you will work closely with clients to understand their service management requirements, configure tailored HaloITSM solutions and provide expert guidance on ITSM best practices. You will collaborate with project teams, technical specialists and stakeholders to ensure successful delivery and long-term adoption.

The ideal candidate will have strong hands-on HaloITSM experience, a solid understanding of ITIL-based service management principles and the ability to translate business requirements into practical, scalable solutions. In return, you will join a respected organisation offering varied projects, career development and the opportunity to work with a broad range of clients.

The Role:

• Lead client discovery workshops and requirements gathering
• Configure and implement HaloITSM solutions
• Deliver testing, deployment, training and knowledge transfer
• Support integrations, data migration and reporting requirements
• Identify opportunities for service improvements and platform optimisation

The Person:

• Proven HaloITSM implementation, configuration or consultancy experience
• Strong understanding of ITSM processes and ITIL principles
• Experience with workflows, SLAs, service catalogues and automation
• Excellent stakeholder engagement and communication skills
• HaloITSM and/or ITIL certifications desirable

Reference Number: BBBH281309

We are an equal opportunities company and welcome applications from all suitable candidates.