HaloITSM Consultant: Implementation & Design (Hybrid)

Opus Recruitment Solutions Ltd; Reading; Hybride; GBP 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Permanent role

Learning & development opportunities

Collaborative team environment

Exposure to enterprise HaloITSM

Résumé du poste

Opus Recruitment Solutions Ltd seeks an experienced HaloITSM Consultant to lead end-to-end HaloITSM implementation and optimisation across client projects. You will manage discovery, design, configuration, testing and deployment, collaborating with customers and internal teams to deliver scalable ITSM solutions.

The role requires strong HaloITSM configuration skills, ITIL knowledge, and excellent communication for stakeholder management.

Qualifications

• Proven HaloITSM implementation, configuration or support experience.
• Strong understanding of ITIL principles and service management processes.
• Excellent communication and stakeholder management skills.
• Experience gathering requirements and translating them into technical solutions.
• Experience delivering across full project lifecycle: discovery, design, configuration, testing and go-live.

Responsabilités

• Lead discovery workshops to capture business and technical requirements.
• Translate requirements into HaloITSM solution designs and configurations.
• Configure HaloITSM workflows, fields, roles, permissions, and service catalogues.
• Design SLAs, notifications, automation and reporting within HaloITSM.
• Coordinate testing, defect resolution and user acceptance testing.
• Deliver end-user training and knowledge transfer.
• Support deployment activities and post-go-live support.
• Provide regular project updates to stakeholders.

Connaissances

HaloITSM expertise

ITIL principles

Stakeholder management

Requirements gathering

Client-facing communication

Configuration & implementation

Outils

HaloITSM

Description du poste

Opus Recruitment Solutions Ltd seeks an experienced HaloITSM Consultant to lead end-to-end HaloITSM implementation and optimisation across client projects. You will manage discovery, design, configuration, testing and deployment, collaborating with customers and internal teams to deliver scalable ITSM solutions.

The role requires strong HaloITSM configuration skills, ITIL knowledge, and excellent communication for stakeholder management.