ITSM Consultant (Halo)

Franklin Fitch; Oxford; On-site; GBP 45,000 - 65,000; Full time

Job summary

Franklin Fitch is seeking a HaloITSM Consultant to deliver customer projects from requirements through implementation and ongoing improvement.

You will run discovery workshops, configure workflows, SLAs, permissions, automation and dashboards, and support integrations and data migration. You’ll guide customers through testing, go-live and handover, and deliver training to improve platform adoption and performance, working with project managers and technical teams to keep delivery on track.

Qualifications

• Experience implementing, configuring or supporting HaloITSM.
• Strong ITIL and service management processes knowledge.
• Ability to gather requirements and advise stakeholders.
• Practical knowledge of automation, reporting and integrations.
• Strong communication, organization and problem-solving skills.

Responsibilities

• Run discovery workshops and turn customer requirements into practical solutions.
• Configure workflows, service catalogues, SLAs, permissions, automation and dashboards.
• Support integrations with other systems and the migration of customer data.
• Guide customers through testing, go-live and handover.
• Deliver training and identify ways to improve platform adoption and performance.
• Work alongside project managers and technical teams to keep delivery on track.

Skills

HaloITSM experience

ITIL knowledge

Requirements gathering

Automation

Reporting

Integrations

Communication

Problem-solving

Job description

Do you have hands-on HaloITSM experience and enjoy helping customers improve their service management?

We’re looking for a Halo ITSM Consultant to deliver customer projects from initial requirements through to implementation and ongoing improvement.

The role

• Run discovery workshops and turn customer requirements into practical solutions.
• Configure workflows, service catalogues, SLAs, permissions, automation and dashboards.
• Support integrations with other systems and the migration of customer data.
• Guide customers through testing, go-live and handover.
• Deliver training and identify ways to improve platform adoption and performance.
• Work alongside project managers and technical teams to keep delivery on track.

What you’ll bring

• Experience implementing, configuring or supporting HaloITSM.
• A good understanding of ITIL and service management processes.
• Confidence gathering requirements and advising customer stakeholders.
• Practical knowledge of automation, reporting and integrations.
• Strong communication, organisation and problem-solving skills.

HaloITSM and ITIL certifications would be advantageous.

This is an opportunity to combine technical delivery with customer consultancy and take ownership across the project lifecycle.