HaloITSM Consultant: Implementation Lead (Hybrid)

Opus Recruitment Solutions Limited; Reading; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Permanent role

Hybrid work

Job summary

Opus Recruitment Solutions Limited is partnering with a globally recognised IT Service Management consultancy to appoint a HaloITSM Consultant in Reading. This client-facing role covers the full project lifecycle from discovery to configuration, testing and deployment, with a hybrid working model.

You will design and deliver HaloITSM solutions, lead workshops, document requirements, implement SLAs and automation, and train end-users while driving continual improvement and HaloITSM adoption

Qualifications

• HaloITSM experience in client or enterprise environments.
• Strong understanding of ITIL principles and ITSM practices.
• Experience gathering requirements and translating them into technical solutions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead client discovery workshops to understand service management objectives.
• Gather and document business and technical requirements.
• Advise on ITSM best practices, process improvement and automation.
• Produce solution documents, process maps and delivery plans.
• Configure HaloITSM workflows, permissions and service catalogues.
• Design and implement SLAs, notifications, automation and reporting.
• Support integrations, data migrations and connectivity.
• Plan and execute testing including UAT and defect resolution.
• Deliver training and post-go-live support.
• Identify opportunities for continual HaloITSM adoption.

Skills

HaloITSM expertise

ITIL knowledge

Stakeholder management

Requirements gathering

Solution design

Tools

HaloITSM

Job description

Opus Recruitment Solutions Limited is partnering with a globally recognised IT Service Management consultancy to appoint a HaloITSM Consultant in Reading. This client-facing role covers the full project lifecycle from discovery to configuration, testing and deployment, with a hybrid working model.

You will design and deliver HaloITSM solutions, lead workshops, document requirements, implement SLAs and automation, and train end-users while driving continual improvement and HaloITSM adoption