Halo ITSM Consultant: Elevate IT Service Excellence

Global Technology Solutions Ltd

Reading

On-site

GBP 70,000 - 85,000

Full time

2 days ago

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Job summary

Global Technology Solutions Ltd is seeking an experienced HaloITSM Consultant to join our client-facing team in Reading. You will own the full consultancy lifecycle—from discovery and solution design through configuration, testing, deployment and continual service improvement.

You will translate complex business requirements into HaloITSM solutions that enhance performance, UX, and reporting capabilities for clients.

Qualifications

Experience implementing HaloITSM in enterprise or client-facing environments.
Strong knowledge of ITSM processes and ITIL principles.
Practical expertise with workflows, service catalogues, automation, reporting and integrations.
Excellent communication, facilitation and stakeholder engagement skills.
Desirable: HaloITSM certifications, ITIL certifications, and a relevant degree or equivalent experience.

Responsibilities

Lead client discovery workshops and propose ITSM best practices.
Configure HaloITSM workflows, service catalogues, SLAs, forms, roles and dashboards; support integrations.
Oversee testing phases, manage risks/deliverables, and deliver administrator and end-user training.
Collaborate with project teams and stakeholders to ensure high-quality delivery.