Halo ITSM Consultant

Rise Technical Recruitment; Reading; Hybrid; GBP 70,000 - 85,000; Full time

Benefits offered by this job

Benefits

Pension

Holiday

Job summary

Rise Technical Recruitment is seeking a HaloITSM Consultant for Reading (Hybrid) to lead client discovery, configure HaloITSM solutions, and guide deployments from design to adoption. You will work directly with clients to translate requirements into scalable HaloITSM configurations and continuously improve ITSM processes.

The role requires hands-on HaloITSM experience, ITIL process knowledge, and strong stakeholder communication.

Qualifications

• Proven HaloITSM implementation, configuration or consultancy experience.
• Strong understanding of ITIL-based service management principles.
• Experience with workflows, SLAs, service catalogues and automation.

Responsibilities

• Lead client discovery workshops and requirements gathering.
• Configure and implement HaloITSM solutions.
• Deliver testing, deployment, training and knowledge transfer.
• Support integrations, data migration and reporting requirements.
• Identify opportunities for service improvements and platform optimisation.

Skills

HaloITSM

ITIL

Stakeholder engagement

Configuration

Requirements gathering

Education

ITIL certification

Job description

Halo ITSM Consultant – Reading (Hybrid)

£70,000 - £85,000 + Benefits + Pension + Holiday

Are you an experienced HaloITSM professional looking for the opportunity to lead client implementations, shape service management solutions and join a globally recognised ITSM specialist where you can play a key role in delivering transformational outcomes for enterprise customers?

This is an excellent opportunity to join a market-leading service management organisation, working on the full lifecycle of HaloITSM projects from discovery and solution design through to configuration, deployment and continual improvement.

In this customer-facing role, you will work closely with clients to understand their service management requirements, configure tailored HaloITSM solutions and provide expert guidance on ITSM best practices. You will collaborate with project teams, technical specialists and stakeholders to ensure successful delivery and long-term adoption.

The ideal candidate will have strong hands‑on HaloITSM experience, a solid understanding of ITIL‑based service management principles and the ability to translate business requirements into practical, scalable solutions. In return, you will join a respected organisation offering varied projects, career development and the opportunity to work with a broad range of clients.

The Role:

• Lead client discovery workshops and requirements gathering
• Configure and implement HaloITSM solutions
• Deliver testing, deployment, training and knowledge transfer
• Support integrations, data migration and reporting requirements
• Identify opportunities for service improvements and platform optimisation

The Person:

• Proven HaloITSM implementation, configuration or consultancy experience
• Strong understanding of ITSM processes and ITIL principles
• Experience with workflows, SLAs, service catalogues and automation
• Excellent stakeholder engagement and communication skills
• HaloITSM and/or ITIL certifications desirable

Reference Number: BBBH(phone number removed)

We are an equal opportunities company and welcome applications from all suitable candidates