Gym Operations Lead: Member Experience & Growth

JD Sports Fashion PLC; Leeds; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

JD Gyms is seeking a Duty Manager to support the day-to-day operation of the club, helping to maintain high operational standards and ensuring members receive a safe, welcoming and positive experience during every visit.

Working with the wider management team, you will drive membership and commercial objectives while ensuring the club runs efficiently, safely and in line with JD Gyms standards, with flexibility for early mornings, evenings and weekends.

Qualifications

• Experience leading or supporting colleagues in leisure, fitness, hospitality or customer-focused environments.
• Demonstrates commitment to excellent member service and coaching others.
• Must hold Level 2 Gym Instructor qualification.

Responsibilities

• Oversee day-to-day operational running of the club including opening/closing duties.
• Flexible working hours including early mornings, evenings and weekends.
• Adhere to Health & Safety policies and company procedures.
• Maintain brand standards and cleanliness; deliver outstanding member service.
• Conduct safety checks daily, weekly and monthly and report any defects.
• Support achievement of membership, revenue and commercial goals.
• Identify opportunities to grow secondary revenue streams.
• Support colleagues and contracted personnel to maintain high standards of cleanliness.
• Represent JD Gyms values in all member and colleague interactions.

Skills

People leadership

Member service

Customer focus

Training & coaching

Operational delivery

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking a Duty Manager to support the day-to-day operation of the club, helping to maintain high operational standards and ensuring members receive a safe, welcoming and positive experience during every visit.

Working with the wider management team, you will drive membership and commercial objectives while ensuring the club runs efficiently, safely and in line with JD Gyms standards, with flexibility for early mornings, evenings and weekends.