Gym Operations Lead — Member Experience & Growth

JD GROUP; Watford; Sur place; GBP 24 000 - 32 000; Plein temps

Résumé du poste

JD Gyms Watford is seeking a Duty Manager to help run the club day-to-day, ensuring high standards, safety and a welcoming atmosphere for members. You will work with the management team to support membership growth and commercial targets while keeping the club efficient and compliant with JD Gyms standards.

You will lead and support colleagues, manage opening and closing duties, and supervise health and safety, cleanliness, and uniform standards.

Qualifications

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Strong commitment to delivering excellent member service and ability to coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.
• Experience supporting operational delivery, people leadership and commercial performance in leisure or customer-focused settings.

Responsabilités

• Oversee daily operational running of the club, including opening/closing duties.
• Support a flexible schedule including early mornings, evenings, weekends.
• Ensure adherence to Health and Safety policies and brand standards.
• Lead by example to maintain cleanliness and safety across the facility.
• Help achieve membership, revenue and commercial objectives and grow secondary revenue streams.
• Deliver outstanding member service through positive interactions.

Connaissances

Team leadership

Member service

Operational delivery

Commercial focus

Formation

Level 2 Gym Instructor

Description du poste

JD Gyms Watford is seeking a Duty Manager to help run the club day-to-day, ensuring high standards, safety and a welcoming atmosphere for members. You will work with the management team to support membership growth and commercial targets while keeping the club efficient and compliant with JD Gyms standards.

You will lead and support colleagues, manage opening and closing duties, and supervise health and safety, cleanliness, and uniform standards.