Gym Operations Lead — Member Experience & Growth

JD GROUP; Farnborough; Sur place; GBP 26 000 - 32 000; Plein temps

Résumé du poste

JD Gyms in Farnborough is seeking a Duty Manager to support the day-to-day operation of the club. You will help maintain high operational standards and ensure members receive a safe, welcoming and positive experience during every visit.

Working closely with the wider management team, you will contribute to achieving membership and commercial objectives while ensuring the club operates efficiently, safely and in line with JD Gyms standards.

Qualifications

• Experience leading or supporting colleagues in leisure, fitness, hospitality or customer-focused environment.
• Strong commitment to delivering excellent member service and ability to coach colleagues.
• Must be qualified to Level 2 Gym Instructor
• Experience contributing to membership growth and commercial performance.

Responsabilités

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.
• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives.
• Identify and support opportunities to grow secondary revenue streams.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Support General Assistants in maintaining high cleanliness standards across all areas of the club.
• Maintain professional appearance and uniform standards across the team in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.
• Undertake any other reasonable duties, projects or meetings as required.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Connaissances

Leadership

Customer service

People development

Membership growth

Formation

Level 2 Gym Instructor

Description du poste

JD Gyms in Farnborough is seeking a Duty Manager to support the day-to-day operation of the club. You will help maintain high operational standards and ensure members receive a safe, welcoming and positive experience during every visit.

Working closely with the wider management team, you will contribute to achieving membership and commercial objectives while ensuring the club operates efficiently, safely and in line with JD Gyms standards.