Gym Duty Manager: Lead Operations & Member Experience

Sweeping Corporation of America; Churwell; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Staff discount

Job summary

JD Gyms is seeking a Duty Manager to support the day-to-day operation of the club, ensuring a safe, welcoming and high-standard experience for members. You will work with the management team to hit membership and commercial targets while maintaining brand standards.

You will lead or support colleagues, perform opening/closing duties, conduct safety checks, and help drive revenue growth, ensuring cleanliness and a professional uniform across the team.

Qualifications

• Experience leading or supporting colleagues in a leisure, fitness, hospitality or customer-focused setting.
• Proven ability to deliver excellent member service and coach/ develop staff.
• Qualified to Level 2 Gym Instructor or higher.
• Experience driving membership growth and local marketing initiatives.
• Experience in operational delivery, people leadership and commercial performance.

Responsibilities

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties.
• Flexible approach to working hours, including early mornings, evenings and weekends.
• Adhere to Health and Safety policies and Company Procedures Handbook.
• Maintain JD Gyms Brand Standard and deliver outstanding member service.
• Conduct safety checks daily, weekly and monthly and report defects.
• Support achievement of membership, revenue and commercial goals.
• Drive opportunities to grow secondary revenue streams and ensure high cleanliness standards.

Skills

Team leadership

Customer service

Health & safety

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking a Duty Manager to support the day-to-day operation of the club, ensuring a safe, welcoming and high-standard experience for members. You will work with the management team to hit membership and commercial targets while maintaining brand standards.

You will lead or support colleagues, perform opening/closing duties, conduct safety checks, and help drive revenue growth, ensuring cleanliness and a professional uniform across the team.