Club Operations Lead - Member Experience & Growth

JD Sports; Huddersfield; On-site; GBP 23,000 - 28,000; Full time

Job summary

JD Gyms is seeking a Duty Manager to oversee daily club operations, maintain high standards and ensure a safe, welcoming experience for members. You will lead and support colleagues, work flexibly including mornings, evenings and weekends, and help drive membership and revenue targets while upholding brand standards.

Your role involves maintaining safety checks, supporting operational delivery, and fostering a positive, professional environment across the club.

Qualifications

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service and the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor
• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.

Responsibilities

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.
• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives.
• Identify and support opportunities to grow secondary revenue streams.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Support General Assistants in maintaining high cleanliness standards across all areas of the club.
• Maintain professional appearance and uniform standards across the team in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.
• Undertake any other reasonable duties, projects or meetings as required.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills

Leads and coaches

Member service

People leadership

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking a Duty Manager to oversee daily club operations, maintain high standards and ensure a safe, welcoming experience for members. You will lead and support colleagues, work flexibly including mornings, evenings and weekends, and help drive membership and revenue targets while upholding brand standards.

Your role involves maintaining safety checks, supporting operational delivery, and fostering a positive, professional environment across the club.