Gym Operations & Member Experience Lead

JD Gyms; Chatham; On-site; GBP 23,000 - 29,000; Full time

Job summary

JD Gyms is seeking a Duty Manager to oversee day-to-day club operations, ensure safety, and deliver a welcoming experience for members. You will work with the management team to meet membership and commercial targets while maintaining brand standards.

This role requires flexibility for early mornings, evenings, and weekends, and a history of leading or supporting teams in leisure or customer-focused environments. A Level 2 Gym Instructor qualification is expected.

Qualifications

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Strong commitment to delivering excellent member service with ability to coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.
• Experience supporting operational delivery, people leadership and commercial performance in leisure or customer-focused environment.

Responsibilities

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.
• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives.
• Identify and support opportunities to grow secondary revenue streams.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Support General Assistants in maintaining high cleanliness standards across all areas of the club.
• Maintain professional appearance and uniform standards across the team in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.
• Undertake any other reasonable duties, projects or meetings as required.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills

People leadership

Customer service

Leisure/fitness experience

Membership growth

Operational delivery

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking a Duty Manager to oversee day-to-day club operations, ensure safety, and deliver a welcoming experience for members. You will work with the management team to meet membership and commercial targets while maintaining brand standards.

This role requires flexibility for early mornings, evenings, and weekends, and a history of leading or supporting teams in leisure or customer-focused environments. A Level 2 Gym Instructor qualification is expected.