Gym Operations Lead: Drive Member Experience & Growth

JD Gyms; Bradford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff discount on JD Group brands

Personal development opportunities

Job summary

JD Gyms is seeking an Assistant General Manager for its Bradford club. You will work with the General Manager to drive daily operations, develop staff, and help meet membership and commercial goals.

The role requires engaging leadership, exceptional service, and a focus on safety and quality in a fast‑growing gym chain. You will be responsible for coaching a team of Fitness Coaches and General Assistants, delivering first‑class member experiences, and upholding brand standards across the club.

Qualifications

• Experience leading and developing colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service.
• Be an effective leader with the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor.
• Experience contributing to membership growth, commercial performance and achieving business objectives and coordinating local marketing activity as well as recruiting and managing a successful team.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.

Responsibilities

• Ensure adherence to Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standard.
• Carry out safety checks and report defects to keep facilities safe.
• Recruit and manage Fitness Coaches and General Assistants for daily operations.
• Hold regular team meetings to aid development and keep staff updated.
• Support achievement of membership, revenue and commercial targets.
• Drive secondary spending revenue and ensure high cleanliness standards.
• Supervise weekly banking to minimize wastage and maximise profit.
• Ensure uniform standards across the team and outstanding member service.
• Create a positive working environment and represent JD Gyms values.

Skills

Team leadership

Customer service

Coaching & development

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking an Assistant General Manager for its Bradford club. You will work with the General Manager to drive daily operations, develop staff, and help meet membership and commercial goals.

The role requires engaging leadership, exceptional service, and a focus on safety and quality in a fast‑growing gym chain. You will be responsible for coaching a team of Fitness Coaches and General Assistants, delivering first‑class member experiences, and upholding brand standards across the club.