Assistant Reception Manager

Harbour Hotels; Guildford; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Progression opportunities

Career pathways

Discount platform

Employee Assistance Program

Stylish uniform

Meals included on duty

Hotel/staff discounts

Job summary

Harbour Hotels is seeking an Assistant Front of House Receptionist to join our team in Guildford. You will be the first point of contact for guests, delivering outstanding service with a friendly, engaging demeanor.

A minimum of 2 years in hotel reception is required; OPERA experience is ideal, though full training will be provided. We offer excellent progression opportunities, bespoke career pathways, and staff benefits across Harbour Hotels properties, including meals on duty and a discounts

Qualifications

• Minimum 2 years’ experience in hotel reception
• Excellent standard of English (written and spoken)
• Experience with OPERA preferred; full training provided

Responsibilities

• Greet guests and check them in/out with warmth and efficiency
• Provide exceptional customer service and resolve issues promptly
• Coordinate with restaurant and other hotel departments to ensure a smooth guest experience

Skills

Customer service

English proficiency

Guest focus

Tools

OPERA

Job description

Who we are…

Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.

The role…

We have a superb opportunity for a Assistant Front of House Receptionist to join the team. As Assistant Front of House Receptionist, you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile. You will need to be an experienced Receptionist with a minimum of 2 years' in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.

What's in it for you....

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Program
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.

We look forward to hearing from you!