Guest Services Manager | Lead Front Desk & Team Growth

Valor Hospitality; Stretford; Vor Ort; GBP 27.000 - 32.000; Vollzeit

Benefits dieser Stelle

Company pension

Employee discounts and food discounts

Health & wellbeing programme

Company events

Free on-site parking

Career growth opportunities

Zusammenfassung

Holiday Inn Express Trafford City is seeking an experienced Guest Services Manager to lead front-of-house operations and set the standard for guest experiences. This hands-on role focuses on delivering superb service, coaching the team, and maintaining brand standards.

Based in a busy hotel environment, you will oversee shifts, manage guest interactions, and drive a culture of excellent service from the front desk to every guest touchpoint.

Qualifikationen

• Experience leading front-desk teams and delivering consistent brand standards.
• Strong guest-service focus with the ability to handle feedback and resolve issues.

Aufgaben

• Lead front desk operations and act as Duty Manager when required.
• Deliver warm, confident, and professional guest service at all times.
• Handle guest feedback, issues and complaints with care and confidence.
• Support check-in/check-out, payments and guest queries.
• Mentor and develop front office team members.
• Manage rotas, payroll input, stock taking and ordering.
• Ensure brand standards, cleanliness and presentation.

Kenntnisse

Front desk leadership

Guest services

Communication

Customer service

Problem solving

Multitasking

Attention to detail

Tools

Opera

Jobbeschreibung

Holiday Inn Express Trafford City is seeking an experienced Guest Services Manager to lead front-of-house operations and set the standard for guest experiences. This hands-on role focuses on delivering superb service, coaching the team, and maintaining brand standards.

Based in a busy hotel environment, you will oversee shifts, manage guest interactions, and drive a culture of excellent service from the front desk to every guest touchpoint.