Front Office Manager: Guest Experience Leader

Valor Hospitality; Bradley Stoke; On-site; GBP 34,000 - 36,000; Full time

Job summary

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision, using commercial acumen to raise service levels and hotel performance.

You will manage the front office team, shape a high performing department, and oversee a flexible shift pattern across 7 days.

Qualifications

• Front office management experience required.
• Strong guest service focus and leadership.
• Willing to work flexible shifts including evenings and weekends.

Responsibilities

• Lead the front office team and build a high performing department.
• Drive standards and guest satisfaction with commercial focus.
• Set departmental targets and monitor guest satisfaction.

Job description

Holiday Inn Gloucester - Cheltenham is seeking a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The successful candidate will lead with purpose and vision, using commercial acumen to raise service levels and hotel performance.

You will manage the front office team, shape a high performing department, and oversee a flexible shift pattern across 7 days.