Guest Experience Manager - Front Desk & Service Excellence

Aimbridge Hospitality; Stockport; Presencial; GBP 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hotel discounts portfolio wide – Staff

Stream pay with savings

Staff discounts on food & beverage and

24/7 employee assistance programme

Uncapped incentives

28 days holiday

Starting salary above national minimum

Resumo da oferta

Aimbridge Hospitality in Stockport is seeking a Guest Services Manager to lead the guest services team and ensure outstanding service throughout guests' stay. You will oversee front desk operations, reservations, complaints handling, and maintain room and public area standards.

You will manage the department budget, hire/train staff, and implement guest service policies to uphold our reputation. We value passion for guest experience, strong communication, and leadership.

Qualificações

• Experience in hotel front office operations.
• Excellent communication and leadership abilities.
• Ability to manage budgets.
• Proven track record in staff training and development.
• Strong guest-service orientation.

Responsabilidades

• Oversee front desk operations and reservations.
• Handle guest complaints and maintain service standards.
• Manage department budget and staffing.
• Hire, train, and develop front office team.
• Implement guest service policies to uphold brand quality.

Conhecimentos

Front office management

Customer service excellence

Team leadership

Communication skills

Budget management

Staff training and development

Ferramentas

PMS

Booking engines

CRM systems

Descrição da oferta de emprego

Aimbridge Hospitality in Stockport is seeking a Guest Services Manager to lead the guest services team and ensure outstanding service throughout guests' stay. You will oversee front desk operations, reservations, complaints handling, and maintain room and public area standards.

You will manage the department budget, hire/train staff, and implement guest service policies to uphold our reputation. We value passion for guest experience, strong communication, and leadership.