Guest Services Host

SmartRecruiters, Inc.; Glasgow; Presencial; GBP 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Holiday entitlement

Pension Contributions

Life insurance

Enhanced annual leave

Refer a friend bonus

Counselling & information services

Descripción de la vacante

Portico is recruiting a Guest Services Host to join our Glasgow office, supporting a leading financial services organisation. You’ll be the friendly, professional face of the workplace, delivering a warm welcome to visitors and staff and ensuring every interaction is handled with care.

Responsibilities include reception duties, desk bookings, meeting room coordination, IT/AV basic support, and collaborating with internal teams.

Formación

• Passion for service excellence with attention to detail.

Responsabilidades

• Deliver a friendly welcome to guests and colleagues.

Conocimientos

Energy & personality

Customer service

Organisational skills

Communication skills

IT/AV troubleshooting

Herramientas

IT & AV equipment

Descripción del empleo

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Are you a natural people person with a passion for creating memorable first impressions? We’re recruiting for a Guest Services Host to join our team, supporting the Glasgow offices of a leading organisation in the financial services sector.

As the face of the workplace, you’ll be the first point of contact for all visitors and staff—bringing warmth, professionalism, and a “nothing is too much trouble” attitude to every interaction.

What You’ll Be Doing

• Delivering a friendly and confident welcome to all guests and colleagues
• Acting as the go to contact for queries, working closely with internal teams and service partners
• Managing reception operations including desk bookings, meeting room coordination, and locker allocation/maintenance
• Anticipating guest needs with a blend of discretion, initiative, and genuine care
• Providing first line IT and AV support, confidently troubleshooting issues as a knowledgeable “super user”
• Adapting to a fast moving, ever evolving environment with a flexible, hands on approach

Why You’ll Love This Role

You’ll be part of a small, supportive team where your contribution genuinely matters. Every day brings variety, human connection, and the chance to elevate someone’s experience—whether it’s a visiting client or a colleague who needs a hand.

Hours: 40 hours per week, shifts from 07:30 – 4.30, 8-5pm, 8.30am – 5.30pm, & 9.00am – 6.00pm, Mon-Fri – Flexibility to support out of hours events is required.

Salary: £27,976

Although this role is primarily based out of the firms Glasgow office. The successful candidate will need to be flexible to travel to the firms Edinburgh offices to cover shifts when required. As well as the firms other regional offices from time to time. Travel expenses will be covered.

Qualifications

What We’re Looking For

• We want someone who brings energy, pride, and personality to their work. You’ll thrive in this role if you have:
• A passion for service excellence and meticulous attention to detail
• A friendly, proactive approach and the confidence to go above and beyond
• Strong organisational and communication skills
• The ability to multitask and stay calm under pressure
• Experience or strong aptitude in IT/AV troubleshooting
• A mindset that no request is too big and no detail too small

If you’re passionate about hospitality, thrive in a polished corporate environment, and love being the person who makes everything run smoothly, we’d love to hear from you.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.