Part Time Guest Services Host

WSH Group; Glasgow; Hybrid; GBP 9,441 - 11,540; Part time

Benefits offered by this job

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Job summary

WSH Group is seeking a part-time Guest Services Host for their Glasgow office. In this role, you will be the first point of contact for visitors, providing a warm and professional welcome. Your responsibilities will include reception operations, managing desk bookings, and offering IT support.

This role requires 15 hours a week, primarily on Thursdays and Fridays with flexibility for occasional late shifts. Enjoy benefits including excellent holiday allowance and a supportive work environment.

Qualifications

• Experience or strong aptitude in IT/AV troubleshooting.
• Ability to multitask and stay calm under pressure.
• A friendly, proactive approach.

Responsibilities

• Deliver a friendly welcome to all guests and colleagues.
• Act as the go-to contact for queries.
• Manage reception operations including desk bookings.
• Provide first line IT and AV support.

Skills

Service excellence

Attention to detail

Communication skills

Multitasking

IT/AV troubleshooting

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

Are you a natural people person with a passion for creating memorable first impressions? We’re recruiting for a part time Guest Services Host to join our team, supporting the Glasgow offices of a leading organisation in the financial services sector.

As the face of the workplace, you’ll be the first point of contact for all visitors and staff—bringing warmth, professionalism, and a “nothing is too much trouble” attitude to every interaction.

What You’ll Be Doing

• Delivering a friendly and confident welcome to all guests and colleagues
• Acting as the go to contact for queries, working closely with internal teams and service partners
• Managing reception operations including desk bookings, meeting room coordination, and locker allocation/maintenance
• Anticipating guest needs with a blend of discretion, initiative, and genuine care
• Providing first line IT and AV support, confidently troubleshooting issues as a knowledgeable “super user”
• Adapting to a fast moving, ever evolving environment with a flexible, hands on approach

Why You’ll Love This Role

You’ll be part of a small, supportive team where your contribution genuinely matters. Every day brings variety, human connection, and the chance to elevate someone’s experience—whether it’s a visiting client or a colleague who needs a hand.

Hours: 15 hours per week, shifts from 8am-5pm & 9am-6pm, Thursdays and Fridays - Flexibility required to work shifts up until 10pm on occasion to cover events.

Salary: £10,491

Although this role is primarily based out of the firm’s Glasgow office, the successful candidate will need to be flexible to travel to the firm’s Edinburgh offices to cover shifts when required, as well as the firm’s other regional offices from time to time. Travel expenses will be covered.

Qualifications

What We’re Looking For

• We want someone who brings energy, pride, and personality to their work. You’ll thrive in this role if you have:
• A passion for service excellence and meticulous attention to detail
• A friendly, proactive approach and the confidence to go above and beyond
• Strong organisational and communication skills
• The ability to multitask and stay calm under pressure
• Experience or strong aptitude in IT/AV troubleshooting
• A mindset that no request is too big and no detail too small

If you’re passionate about hospitality, thrive in a polished corporate environment, and love being the person who makes everything run smoothly, we’d love to hear from you.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.