Community Host

SmartRecruiters, Inc.; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Counselling helpline

Choices discounts

Training Academy

Job summary

Portico is seeking a Community Host to ensure a top-notch visitor experience for a prestigious bank. The role involves owning a designated space, logging issues, booking rooms, inducting new starters and ensuring safety.

The candidate will also create engaging activities to boost colleague well-being, from charity events to brief interactive experiences. Shifts are 40 hours per week, 7am-6pm, Mon-Fri with a 30-minute unpaid lunch break.

Qualifications

• Have genuine desire to deliver service with an approachable manner.
• Be a creative thinker, ask questions and find solutions.
• Excellent communication skills with client and colleagues at all levels of the business.
• Be intuitive and interested in other people.

Responsibilities

• Own designated space and identify problems; log issues and book meeting rooms.
• Induct new starters; oversee health and safety; floor walks.
• Develop fun, engaging activities to maximise colleague enjoyment in the office space.

Skills

People and communication skills

Creative thinker

Customer service

Excellent communication

Detail-oriented

Tools

Audio visual equipment

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Job Description

We are looking for a Community Host to ensure that our client, a prestigious bank, remains a trailblazer for positive visitor experience and service excellence.

The overall function of a Community Host is to “own” their designated space. They will roam their domain, identifying problems; logging issues; booking meeting rooms; completing floor walks; inducting new starters; overseeing health and safety. This list goes on for the daily tasks of this new and exciting role!

In addition to this, they have the opportunity to develop fun, engaging and creative ways to maximise colleague enjoyment of their daily office space, whether that be through charity fundraisers, interactive experiences or simply a moment of reprieve in their busy day.

Shifts: 40 hours per week, 8 hour shift between the hours of 7am and 6pm with unpaid half an hour lunchbreak from, Mon-Fri.
Salary: £36,455 per annum.

Qualifications

People and communication skills

• Have a genuine desire to deliver service and an approachable manner.
• Be a creative thinker, ask questions and find solutions.
• Easily engages in conversation and develops rapport with others.
• Have excellent communication skills with both client and colleagues at all levels of the business.
• Be intuitive and interested in other people.
• Have the ability and personal drive to deliver consistently high standards.
• Have exceptional attention to detail.
• Be adaptable to varied client needs, at times under pressure.
• Capable of handling customer complaints and identifying solutions or escalating as appropriate
• Self-motivated
• Be flexible, proactive and positive attitude.
• Be organised and able to prioritize work effectively, with the ability to multi-task.
• Be a strategic thinker and innovative problem solver.

Skills/Experience

• Experience of working in a corporate/hotel/hospitality environment essential
• Experience in working within vendors and 3rd party suppliers to deliver a service
• Experience within change management desirable
• Experience working with audio visual and conferencing equipment highly desirable.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

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