Guest Services Coordinator - Part-Time, Serviced Apartments

thefutureworks; Coventry; On-site; GBP 12,000 - 15,000; Part time

Job summary

thefutureworks in Coventry is seeking a Part-Time Serviced Apartment Receptionist to deliver friendly, professional reception and guest services across a busy accommodation team.

You will handle arrivals and enquiries, manage keys and access cards, assist with documentation and reports, and ensure reception areas stay clean and organised, while delivering excellent customer care to guests and residents.

Qualifications

• Experience in customer service or reception.
• Good communication and interpersonal skills.
• Organisational skills and attention to detail.

Responsibilities

• Welcome guests, visitors and residents, providing a professional and friendly reception service.
• Act as the first point of contact for enquiries via telephone, email and face-to-face interactions.
• Assist with arrivals, departures, key management and access cards.
• Handle customer queries and complaints, escalating where necessary.
• Maintain accurate accommodation records and administrative documentation.
• Report maintenance issues and provide updates to customers.
• Manage incoming mail and parcel collections.
• Conduct viewings for prospective customers.
• Support the preparation of information packs, correspondence and reports.
• Ensure reception and communal areas are maintained to a high standard.

Skills

Customer service

Reception experience

Hospitality

Administrative

Communication skills

Teamwork

Tools

Microsoft Word

Excel

Outlook

Job description

thefutureworks in Coventry is seeking a Part-Time Serviced Apartment Receptionist to deliver friendly, professional reception and guest services across a busy accommodation team.

You will handle arrivals and enquiries, manage keys and access cards, assist with documentation and reports, and ensure reception areas stay clean and organised, while delivering excellent customer care to guests and residents.