Customer Service/Reception

Ritz Recruitment; Newbury; On-site; GBP 18,000 - 21,000; Part time

Job summary

Ritz Recruitment is looking for a Customer Service Assistant to deliver on-site operations at a residential building in Newbury, Berkshire. This temporary role offers an immediate start and pays £13.50ph.

You will work as part of a small team to ensure residents receive excellent service, handling enquiries, arranging viewings and managing access to properties while maintaining safe, welcoming communal spaces.

Qualifications

• Previous customer service, reception, front-of-house experience.
• Strong written and verbal English skills.
• Ability to build relationships and work independently.

Responsibilities

• Face-to-face customer interaction to make residents feel welcome, safe and at home.
• Respond to resident enquiries by phone and email.
• Book viewings for prospective residents and keep them updated.
• Update the workflow calendar with resident viewings.
• Arrange access to properties for agents, contractors and inventory clerks.
• Conduct room inventories and PPM checks.
• Inspect communal areas for cleanliness, hazards or safety issues and follow up to ensure completion.

Skills

Customer service

Communication

Relationship building

Self-motivation

Job description

Customer Service/Recepition, Newbury, Berkshire

Immediate Start, Temporary, £13.50ph

A growing property company requires a customer focused Customer Service Assistant to deliver the on-site operations at one of their apartment buildings in Newbury.

Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service.

Duties

• Face to face customer interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
• Responding to resident enquiries over the phone and via email.
• Booking in prospective residents for viewings and keeping them up to date with progress.
• Updating the work-flow calender with resident viewings
• Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
• Conducting Room Inventories and PPM Checks
• Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.

Requirements

• Previous Customer Service, Reception, Front of House.
• Experience within property, hospitality, travel or similar would be an advantage.
• Strong written and verbal English skills.
• Passionate about customer service.
• Ability to build relationships.
• Self-motivated and able to work alone.