Guest Services Assistant

Exclusive Hotels and Venues; Ansty CP; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay and service charge

Stay rates across hotels + 50% F&B

Free meals on duty

Employee assistance programme

Hospitality Essentials discounts

Growth opportunities

Job summary

Exclusive Collection's Ansty Hall in Coventry is seeking a Guest Services Assistant to welcome guests and deliver warm, seamless service from arrival through departure. You will support reception tasks, coordinate with housekeeping, F&B and events, and share knowledge of local surroundings.

No prior front-of-house experience required, but customer focus and clear communication will help you thrive. We offer competitive pay, benefits and opportunities for growth within the group, plus training to

Qualifications

• Genuine passion for hospitality and guest experiences.
• Experience in guest-facing/receptionist front-of-house helpful but not essential.
• Strong communication skills; calm, professional manner.
• Confident multitasking in a fast-paced hotel environment.
• Excellent organisational skills and attention to detail.
• Comfortable using booking systems; full training provided.

Responsibilities

• As the Guest Services Assistant, welcome guests and deliver exceptional service from arrival.
• Support reception duties including check-ins, check-outs, reservations and guest enquiries.
• Work with front of house to ensure seamless, personalised guest experiences.
• Maintain high presentation in guest areas and uphold service values.
• Coordinate with housekeeping, F&B, and events teams to support daily operations.
• Handle telephone and email enquiries with professionalism and confidence.
• Share knowledge about the hotel, Coventry/Warwickshire, and the wider Exclusive Collection.
• Record and communicate guest feedback to line managers for continual improvement.

Skills

Guest facing

Receptionist

Front of house

Communication skills

Multitasking

Organised

Booking systems

Education

Tools

Booking systems

Job description

The following content displays a map of the jobs location - Ansty

Ansty Hall in Coventry, part of the Exclusive Collection, is a country house full of charm, with picturesque grounds, versatile event spaces, and dining that celebrates local flavours. It is a place where heritage, elegance, and exceptional service come together to create memorable experiences for guests.

As a Guest Services Assistant part of our front-of-house team and ideal for those with receptionist or guest-facing experience, you will be at the heart of creating warm, seamless, and memorable stays for our guests.

At Ansty Hall, we believe in rewarding our team for their passion and dedication. As part of our team, you’ll enjoy:

• Competitive pay, plus service charge
• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

Key Responsibilities

• As a Guest Services Assistant, you will be the welcoming face of Ansty Hall, delivering exceptional service from the moment guests arrive.
• Support all reception duties including check-ins, check-outs, reservationsand guest enquiries.
• Work alongside the front of house team to ensure every guest experience is seamless, personalised, and memorable.
• Maintain a high standard of presentation in guest-facing areas and uphold our service values at all times .
• Coordinate with housekeeping, food & beverage, and events teams to support daily operations.
• Handle telephone and email enquiries with professionalism and confidence.
• Share knowledge about the hotel, its surroundings in Coventry/Warwickshire, and the wider Exclusive Collection.
• Record and communicate guest feedback to line managers to support continual improvement.

Person Specification

• Genuine passion for hospitality, service and creating outstanding guest experiences.
• Experience in a guest-facing, receptionist, or front of house staff role is helpful but not essential.
• Strong communicationskills with a calm, approachable, and professional manner.
• Confident multitasking and working efficiently in a fast-paced hotel environment.
• Excellent organisational skills and attention to detail.
• Comfortable using booking systems and technology (full training provided).
• A collaborative team player who thrives on deliveringhigh standards.

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive.

As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.

Apply today and join the team at Ansty Hall, that celebrates creativity, teamwork and genuine care in everything we do.