Part-Time Serviced Apartment Receptionist

thefutureworks; Coventry; On-site; GBP 12,000 - 15,000; Part time

Job summary

thefutureworks in Coventry is seeking a Part-Time Serviced Apartment Receptionist to deliver friendly, professional reception and guest services across a busy accommodation team.

You will handle arrivals and enquiries, manage keys and access cards, assist with documentation and reports, and ensure reception areas stay clean and organised, while delivering excellent customer care to guests and residents.

Qualifications

• Experience in customer service or reception.
• Good communication and interpersonal skills.
• Organisational skills and attention to detail.

Responsibilities

• Welcome guests, visitors and residents, providing a professional and friendly reception service.
• Act as the first point of contact for enquiries via telephone, email and face-to-face interactions.
• Assist with arrivals, departures, key management and access cards.
• Handle customer queries and complaints, escalating where necessary.
• Maintain accurate accommodation records and administrative documentation.
• Report maintenance issues and provide updates to customers.
• Manage incoming mail and parcel collections.
• Conduct viewings for prospective customers.
• Support the preparation of information packs, correspondence and reports.
• Ensure reception and communal areas are maintained to a high standard.

Skills

Customer service

Reception experience

Hospitality

Administrative

Communication skills

Teamwork

Tools

Microsoft Word

Excel

Outlook

Job description

Part-Time Serviced Apartment Receptionist

We're looking for a proactive and customer-focused Serviced Apartment Receptionist to join a busy accommodation team. This is a front-facing role, providing excellent customer service to guests, residents and visitors while supporting the day-to-day operation of serviced apartments.

Key Responsibilities

• Welcome guests, visitors and residents, providing a professional and friendly reception service.
• Act as the first point of contact for enquiries via telephone, email and face-to-face interactions.
• Assist with arrivals, departures, key management and access cards.
• Handle customer queries and complaints, escalating where necessary.
• Maintain accurate accommodation records and administrative documentation.
• Report maintenance issues and provide updates to customers.
• Manage incoming mail and parcel collections.
• Conduct viewings for prospective customers.
• Support the preparation of information packs, correspondence and reports.
• Ensure reception and communal areas are maintained to a high standard.

About You

• Previous experience in a customer service, reception, hospitality or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Competent user of Microsoft Office applications including Word, Excel and Outlook.
• Ability to work independently and as part of a team.
• Professional, reliable and customer-focused approach.
• Experience within accommodation, hospitality, lettings or student accommodation would be advantageous.

Additional Information

Working Hours:

• Wednesday: 2:00pm - 6:00pm
• Friday: 2:00pm - 6:00pm
• Saturday: 9:30am - 1:30pm
• Sunday: 9:30am - 1:30pm

Duration: Temporary assignment until 27 January

At thefutureworks, we are committed to providing outstanding service while championing equality, diversity and inclusion throughout our recruitment process. Every application is reviewed fairly and based on skills, experience and potential.

If your application is shortlisted, a member of our team will be in touch