Guest Experience Agent - Part-Time Serviced Apartments

thefutureworks; England; On-site; GBP 15,000 - 18,000; Part time

Job summary

thefutureworks is seeking a proactive Part-Time Serviced Apartment Receptionist to join a busy accommodation team. You will greet guests, handle enquiries and support daily operations, ensuring a smooth front-office experience for guests and residents.

The role requires strong communication, organisational skills and a customer-focused approach, with Microsoft Office proficiency. Shifts include weekday and weekend hours, with a temporary assignment until late January.

Qualifications

• Previous experience in a customer service, reception, hospitality or administrative role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Competent user of Microsoft Office including Word, Excel and Outlook.
• Ability to work independently and as part of a team.
• Experience within accommodation or hospitality desirable.

Responsibilities

• Welcome guests, visitors and residents, providing a professional and friendly reception service.
• Act as the first point of contact for enquiries via telephone, email and face-to-face interactions.
• Assist with arrivals, departures, key management and access cards.
• Handle customer queries and complaints, escalating where necessary.
• Maintain accurate accommodation records and administrative documentation.
• Report maintenance issues and provide updates to customers.
• Manage incoming mail and parcel collections.
• Conduct viewings for prospective customers.
• Support the preparation of information packs, correspondence and reports.
• Ensure reception and communal areas are maintained to a high standard.

Skills

Customer service

Reception

Communication

Organisation

MS Office

Teamwork

Accommodation experience

Job description

thefutureworks is seeking a proactive Part-Time Serviced Apartment Receptionist to join a busy accommodation team. You will greet guests, handle enquiries and support daily operations, ensuring a smooth front-office experience for guests and residents.

The role requires strong communication, organisational skills and a customer-focused approach, with Microsoft Office proficiency. Shifts include weekday and weekend hours, with a temporary assignment until late January.