Guest Services Associate – Front Desk

Premier-Inn; Sefton; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Permanent contract (we don't do zero‑h

Full training and support from day one

Opportunities to learn new skills and 

Whitbread Benefits Card – up to 60% of

Company pension and Save As You Earn

Discounts on shopping, travel, cinema,

Job summary

Premier Inn is hiring a Ground Floor Team Member in Southport. You will welcome guests, help them check in, serve breakfast or dinner, and assist guests to ensure a smooth stay. The role involves shifting duties, including evenings and weekends, with a permanent contract and full training.

No prior hotel experience is required; friendly, proactive individuals will thrive as they learn all aspects of guest service and hotel operations.

Qualifications

• No hotel experience required; transferable retail or service skills welcome.
• Friendly demeanor and willingness to learn.
• Able to stay calm during busy periods.

Responsibilities

• Welcome guests and help them check in.
• Serve breakfast or evening meals.
• Answer questions and help solve problems.
• Keep reception, restaurant and public areas tidy.
• Support teammates across the hotel when busy.
• Make sure guests feel looked after from arrival to departure.

Skills

Customer service

Calm under pressure

Initiative

People skills

Job description

Premier Inn is hiring a Ground Floor Team Member in Southport. You will welcome guests, help them check in, serve breakfast or dinner, and assist guests to ensure a smooth stay. The role involves shifting duties, including evenings and weekends, with a permanent contract and full training.

No prior hotel experience is required; friendly, proactive individuals will thrive as they learn all aspects of guest service and hotel operations.