Guest Experience Associate - Ground Floor Team Member

Premier-Inn; West Kirby; On-site; GBP 1,484,000 - 2,114,000; Full time

Benefits offered by this job

Fixed-term contract

Full training and support

Whitbread Benefits Card – up to 60%

Company pension and Save As You Earn

Discounts on shopping, travel, cinema

Job summary

Premier Inn is hiring a Ground Floor Team Member for the Liverpool North location. You will welcome guests, assist with check-in, and help serve breakfast or dinner while supporting the hotel’s operation. No prior hotel experience is required, and training is provided to help you succeed in a fast-paced environment.

Shifts include evenings, weekends, and busy guest periods. A friendly, proactive approach will help you thrive as you contribute to a smooth guest experience from arrival to

Qualifications

• Good communication and people skills.
• Ability to stay calm and helpful during busy periods.
• Willingness to learn and adapt to various tasks.

Responsibilities

• Greet guests on arrival and assist with check-in.
• Serve breakfast and dinner, including bar service and drinks.
• Answer questions, resolve issues, and help guests enjoy their stay.

Skills

Customer service

Friendly demeanor

Calm under pressure

Tools

POS system

Job description

Premier Inn is hiring a Ground Floor Team Member for the Liverpool North location. You will welcome guests, assist with check-in, and help serve breakfast or dinner while supporting the hotel’s operation. No prior hotel experience is required, and training is provided to help you succeed in a fast-paced environment.

Shifts include evenings, weekends, and busy guest periods. A friendly, proactive approach will help you thrive as you contribute to a smooth guest experience from arrival to