Guest Services Associate

Accor; Brighton; On-site; GBP 18,000 - 24,000; Full time

Job summary

ibis Brighton, part of Accor, seeks a front desk guest services associate to provide efficient registration, courteous check-in/out, and accurate guest account management. You will handle calls, assist guests throughout their stay, and promote hotel facilities with a proactive, customer‑focused approach.

Based in Brighton, this role emphasizes confidentiality and coordination with all hotel departments to ensure a seamless guest experience in a vibrant, inclusive setting.

Qualifications

• Experience in guest services or front desk is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Provide efficient guest registration and departures with accurate accounts.
• Answer calls via switchboard professionally and guide guests to resolutions.
• Maintain guest confidentiality and security procedures.
• Assist guests with requests, promoting hotel facilities to maximise guest satisfaction.
• Coordinate with hotel departments to ensure smooth operations during stay.

Skills

Customer service

Multitasking

Communication

Teamwork

Pressure handling

Administration

Computer skills

Job description

ibis Brighton, part of Accor, seeks a front desk guest services associate to provide efficient registration, courteous check-in/out, and accurate guest account management. You will handle calls, assist guests throughout their stay, and promote hotel facilities with a proactive, customer‑focused approach.

Based in Brighton, this role emphasizes confidentiality and coordination with all hotel departments to ensure a seamless guest experience in a vibrant, inclusive setting.