Reception Team Member

Accor; Brighton; On-site; GBP 18,000 - 24,000; Full time

Job summary

ibis Brighton, part of Accor, seeks a front desk guest services associate to provide efficient registration, courteous check-in/out, and accurate guest account management. You will handle calls, assist guests throughout their stay, and promote hotel facilities with a proactive, customer‑focused approach.

Based in Brighton, this role emphasizes confidentiality and coordination with all hotel departments to ensure a seamless guest experience in a vibrant, inclusive setting.

Qualifications

• Experience in guest services or front desk is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized under pressure.

Responsibilities

• Provide efficient guest registration and departures with accurate accounts.
• Answer calls via switchboard professionally and guide guests to resolutions.
• Maintain guest confidentiality and security procedures.
• Assist guests with requests, promoting hotel facilities to maximise guest satisfaction.
• Coordinate with hotel departments to ensure smooth operations during stay.

Skills

Customer service

Multitasking

Communication

Teamwork

Pressure handling

Administration

Computer skills

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What will you be doing?

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
• Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties like hosting breakfast as requested by Management and Supervisors

Skills include but are not limited to:

• Customer Service skills
• Ability to multitask
• Excellent communication skills
• Team working skills
• Ability to cope well under pressure and interact with patience and compassion
• Administration skills
• Computer skills

At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the city’s lively spirit, welcoming both travelers and team members with open arms.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.