Guest Experience Receptionist

Accor; Portsmouth; In loco; GBP 18.000 - 22.000; Tempo pieno

Descrizione del lavoro

Accor's Ibis Budget Portsmouth is seeking a highly motivated receptionist to join our guest-focused team. You will manage check-in/check-out, handle guest requests, and maintain accurate guest accounts while supporting the Food & Beverage team as needed.

A friendly, proactive approach and the ability to work in a fast-paced environment are essential. Experience in hospitality is a plus but not required; we welcome applicants who are eager to grow within a global hospitality group and contribute

Competenze

• Hospitality or reception experience is helpful but not essential.
• Strong customer service orientation and a friendly manner.
• Ability to manage multiple tasks and guest requests simultaneously.

Mansioni

• Provide efficient guest registration, check-in, and check-out services.
• Maintain accurate guest accounts and offer helpful information.
• Handle guest requests promptly, courteously, and efficiently throughout their stay.
• Lead by example in delivering exceptional customer service.
• Ensure smooth communication between guests and hotel departments.
• Handle incoming calls professionally and transfer as needed.
• Follow security procedures to protect guest confidentiality and safety.
• Manage reservations with accuracy and efficiency.
• Maximise sales opportunities through guest interactions.
• Assist the Food & Beverage department when needed.
• Follow fire and evacuation protocols.
• Continuously strive for total customer satisfaction through proactive service.

Conoscenze

Customer service

Multitasking

Communication skills

Teamwork

Patience under pressure

Administration

Computer skills

Descrizione del lavoro

Accor's Ibis Budget Portsmouth is seeking a highly motivated receptionist to join our guest-focused team. You will manage check-in/check-out, handle guest requests, and maintain accurate guest accounts while supporting the Food & Beverage team as needed.

A friendly, proactive approach and the ability to work in a fast-paced environment are essential. Experience in hospitality is a plus but not required; we welcome applicants who are eager to grow within a global hospitality group and contribute