Night Front Office Lead — Guest Care & Smooth Operations

Accor; City of Edinburgh; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

ALL Heartist Card

Free hotel nights (UK)

Hotel discounts for friends and family

Training & Development

28 days holidays per year

Wellbeing support

Pension Scheme

Cycle to work scheme

Complimentary staff meal

Uniform provided

Job summary

Accor's ibis Edinburgh Centre South Bridge is seeking a dedicated Front Office Night Supervisor to greet guests, manage night operations and support a seamless handover to day teams. You will lead the night front office, conduct security checks, and maintain guest satisfaction with a hands-on approach.

Experience with Opera Cloud and a service mindset are valued. You will thrive in a fast paced hospitality environment, deliver outstanding guest relations, and contribute to a warm, safe night

Qualifications

• Service oriented and guest-focused mindset.
• Leadership experience in a similar role is advantageous.
• Experience with Opera Cloud is valued.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Lead and supervise the night front office team with a hands-on approach.
• Welcome guests warmly and ensure their wellbeing during night hours.
• Conduct night audits and security checks and document findings.
• Handle guest concerns promptly and professionally during night hours.
• Prepare clear handover notes for the day shift teams.
• Maintain audit-ready records and accurate guest communications.

Skills

Service mindset

Leadership

Opera Cloud

Guest relations

Problem solving

Tools

Opera Cloud

Job description

Accor's ibis Edinburgh Centre South Bridge is seeking a dedicated Front Office Night Supervisor to greet guests, manage night operations and support a seamless handover to day teams. You will lead the night front office, conduct security checks, and maintain guest satisfaction with a hands-on approach.

Experience with Opera Cloud and a service mindset are valued. You will thrive in a fast paced hospitality environment, deliver outstanding guest relations, and contribute to a warm, safe night