Hotel Front Desk & Guest Services Associate

Ibis; Birmingham; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Hotel discounts worldwide

Training and development opportunities

Supportive and inclusive team

Job summary

ibis Birmingham New Street Station hotel is hiring a Reception Team Member. This full-time position in Birmingham offers a salary up to £12.73 per hour plus benefits and opportunities for development.

You will warmly welcome guests, manage check-ins/outs, handle reservations and payments, and promote hotel services while collaborating with other departments. You should be friendly, possess excellent communication skills, and thrive in a busy, guest-focused environment with flexible shifts

Qualifications

• Excellent communication and customer service skills
• Experience in hospitality or customer service is beneficial
• Ability to work in a fast-paced environment
• Flexibility to work evenings, weekends and holidays

Responsibilities

• Welcome guests and manage check-ins and check-outs
• Handle reservations, enquiries and guest requests
• Process payments and maintain accurate records
• Promote hotel services and facilities
• Resolve guest queries efficiently and professionally
• Work closely with other departments to deliver a seamless guest experience

Skills

Customer service

Communication skills

Organisational skills

Computer skills

Shift work

Hospitality experience

Job description

ibis Birmingham New Street Station hotel is hiring a Reception Team Member. This full-time position in Birmingham offers a salary up to £12.73 per hour plus benefits and opportunities for development.

You will warmly welcome guests, manage check-ins/outs, handle reservations and payments, and promote hotel services while collaborating with other departments. You should be friendly, possess excellent communication skills, and thrive in a busy, guest-focused environment with flexible shifts