Guest Experience Front Desk Concierge

LEONARDO HOTELS; Basingstoke; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Special room rates across UK/Europe

Recognition scheme

Talent referral scheme

Thank You Week

Wellbeing calendar

Training programmes with progression

Job summary

The Grand Brighton, part of the Leonardo Hotels Limited Edition collection, is seeking a Receptionist to support the smooth running of the Front Office. You will be the first friendly face guests meet, handling check‑in/check‑out and delivering exceptional guest care as part of a vibrant hotel team.

You will bring a warm personality, strong organisational skills, and a passion for making a difference. The role involves guiding guests with local recommendations and collaborating with other

Qualifications

• Be passionate to make a difference and eager to bring new ideas to the table
• Be courteous to guests and colleagues at all times
• Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city
• Have top-notch organisational skills
• Be dependable, and a reassuring influence for guests

Responsibilities

• Organise all aspects of the check-in and check-out processes
• Offer guests real 5-star treatment and local recommendations
• Act as an ambassador for the hotel and Leonardo Hotels estate
• Collaborate closely with other departments to create memorable moments for guests

Job description

The Grand Brighton, part of the Leonardo Hotels Limited Edition collection, is seeking a Receptionist to support the smooth running of the Front Office. You will be the first friendly face guests meet, handling check‑in/check‑out and delivering exceptional guest care as part of a vibrant hotel team.

You will bring a warm personality, strong organisational skills, and a passion for making a difference. The role involves guiding guests with local recommendations and collaborating with other