Guest Service Assistant - Reception

ibis, ibis Styles, ibis budget; Crawley; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Birthday day off

Hotel discounts

Career progression opportunities

Job summary

ibis Styles London Gatwick Airport is seeking outgoing, dependable Hotel Receptionists to deliver a warm first impression and ensure guests want to come back. You'll check guests in and out, answer questions, and support their stay.

A great telephone manner, comfort with a computer for light admin, and flexibility are essential; some shifts may include serving alcohol. We offer 20 hours per week with a mix of midweek and weekend shifts.

Qualifications

• Hotel reception experience is preferred.
• Good customer service is essential.
• Able to work with a computer and do light admin tasks.

Responsibilities

• Check guests in and out and provide information about the hotel.
• Answer questions and support guests during their stay.
• Assist with light admin and take orders when needed.
• Handle calls and maintain a friendly, professional demeanor.

Skills

Customer Service

Reception

Cash Handling

Telephone Skills

Computer Literacy

Tools

POS System

Hotel PMS

Job description

Company Description

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Job Description

Ready to embark on a new journey? ibis Styles London Gatwick Airport is looking for outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again. We're building our team and need part-time Hotel Receptionists (officially known as a Guest Service Assistant) working 20 hours a week in return for a salary of up to £13.15 per hour plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.

We are looking for someone with hotel reception experience and we need people who are open, welcoming and who know what great customer service looks like - the kind of person you'd like to meet after a long day of travelling! You'll be checking guests in and out, answering questions and supporting them during your stay. A great telephone manner is essential and you'll need to be confident using a computer as you'll be doing some light admin also. As we're one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever's needed to ensure our guests have a great stay.

You'll be working at least 20 hours a week, which could including a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don't let it put you off applying if you have some restrictions we can work around. As the role can involve serving alcohol, we do require candidates to be 18 years of age or older.

ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so it's a bustling and vibrant hotel. As Receptionist, you'll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon!

If this sounds like a role that's right up your street, we'd love to hear from you.

Ref: GAT-REC-030926

Additional Information

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