F&B Team member

Accor; Kemp Town Estate; On-site; GBP 12,000 - 17,000; Full time

Job summary

Accor in Brighton, United Kingdom, is seeking a friendly F&B Team member to welcome guests as the first point of contact and ensure a positive dining experience. You will assist with orders, dietary requirements, and allergen awareness while maintaining a hospitable atmosphere.

You will work to uphold hygiene standards, food safety regulations, and hospitality service quality in a fast-paced setting, contributing to a memorable guest experience at ibis Brighton.

Qualifications

• Strong customer service orientation with a friendly, professional demeanor.
• Excellent communication and interpersonal skills when interacting with guests and team members.

Responsibilities

• Greet and welcome guests in a warm, professional, and hospitable manner
• Take food and beverage orders accurately while identifying and addressing guest dietary requirements and food allergies
• Prepare and cook food items according to established recipes, quality standards, and hygiene procedures
• Handle guest inquiries, feedback, and complaints promptly and courteously
• Ensure proper food handling, storage, and preparation to prevent cross-contamination and allergen risks
• Maintain cleanliness and organization of kitchen, dining areas, service stations, and equipment
• Ensure tables and service areas are properly set, cleared, and maintained according to service standards
• Stay knowledgeable about menu items, ingredients, allergens, and special promotions
• Follow all food safety, hygiene, health, and security regulations at all times

Skills

Customer service

Communication

Multitasking

Attention to detail

Basic IT/POS skills

Food safety awareness

Hospitality experience

Problem solving

Flexibility

Education

High school diploma or equivalent

Culinary or hospitality training (advantage)

Tools

POS systems

Kitchen tech/tools

Job description

We are seeking a friendly and professional F&B Team member to join our organization in Brighton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.

Responsibilities

• Greet and welcome guests in a warm, professional, and hospitable manner
• Take food and beverage orders accurately while identifying and addressing guest dietary requirements and food allergies
• Prepare and cook food items according to established recipes, quality standards, and hygiene procedures
• Handle guest inquiries, feedback, and complaints promptly and courteously
• Ensure proper food handling, storage, and preparation to prevent cross-contamination and allergen risks
• Maintain cleanliness and organization of kitchen, dining areas, service stations, and equipment
• Ensure tables and service areas are properly set, cleared, and maintained according to service standards
• Stay knowledgeable about menu items, ingredients, allergens, and special promotions
• Follow all food safety, hygiene, health, and security regulations at all times

Qualifications

• Strong customer service orientation with a friendly, professional, and hospitable demeanor
• Excellent communication and interpersonal skills when interacting with guests and team members
• Ability to multitask, prioritize tasks, and perform efficiently in a fast-paced food and beverage environment
• Strong attention to detail, particularly in food preparation, presentation, and order accuracy
• Basic computer skills and ability to operate POS systems and kitchen-related technology
• Knowledge of food safety standards, hygiene practices, and allergen management is preferred
• Previous experience in food and beverage service, kitchen operations, or a similar hospitality role is an asset
• Strong problem-solving skills with the ability to handle guest concerns calmly and professionally
• Flexibility to work various shifts, including weekends, holidays, and peak service hours
• High school diploma or equivalent; culinary or hospitality training is an advantage

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS, At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the city's lively spirit, welcoming both travelers and team members with open arms.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.